- Leads directs and manages operations for account to ensure that the operations staff executes service agreements at or above the clients standards.
- Maximize profitability through superior service effective and prompt communications and followup on all pending matters.
- Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
- Manage revenue and expenses to budget constraints.
- Trains develops and motivates employees to peak performance and growth in their knowledge and responsibilities
- Manages the financial aspects of the department (purchasing budget preparation and review financial reporting and monitoring expenses).
Other duties as assigned
- Intermediate proficiency in Microsoft Office internet web based and job specific software applications
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
- The ability to work in a fastpaced environment.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Required Experience:
Manager