Safety Investigator Hybrid
Safety Investigator Hybrid
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Job Description
About Care
Care is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Location: DallasTexas Uptown
Work Environment: Hybrid
Schedule: This is a Full Time role you are able to choose your working days however Saturdays are required
Position Overview:
Care is looking for a Safety Investigator to join the Trust & Safety Incident Response Team. This team is responsible for reviewing all reported safety incidents conducting investigations on safety cases (including telephone communication) and supporting the security and safety of the Care Community.
What Youll Do:
- Review safety cases bans appeals and escalations
- Conduct thorough investigations including root cause analysis using email phone and support platforms
- Complete caseloads accurately and timely adhering to service level and quality agreements
- Apply critical thinking emotional intelligence and problemsolving to navigate sensitive cases
- Analyze patterns and trends to identify new safety issues
- Collaborate with teams to research and recommend solutions to investigative matters
- Maintain professionalism and excellent customer service
- Identify report and help prioritize system bugs
- Act with a sense of urgency to ensure the complete accurate and timely completion of your caseload within strict service level and quality agreements
Who You Are:
- Strong organizational problemsolving and communication skills
- Ability to convey complex information clearly and quickly
- Detailoriented and adaptable in a dynamic environment
- Comfortable viewing explicit content and handling sensitive issues
- Capable of building trust and relationships within a team embodying Cares mission and values
- BA/BS (or pursuing a degree) in Criminal Justice Sociology Business or Communications
- Experience in investigations (Law Enforcement Claims Liability Social Services) Crisis Management or Sensitivity Training is a plus
- One year of experience handling highpriority issues like safety concerns fraud or critical incidents
- Virtual team experience is a plus
Company Overview:
Available in 21 countries Care is one of the largest providers of online services for finding family care and care jobs spanning inhome and incenter care solutions. Since 2007 families have relied on Care for an array of care for children seniors pets and the home. Designed to meet the evolving needs of todays families and caregivers the Company also offers customized corporate benefits packages to support working families household tax and payroll services and innovations for caregivers to find and book jobs. Care is an IAC company (NASDAQ: IAC).
Hourly Rate: $22/Hr Non Negotiable
The rate listed is just one component of Care.coms total compensation package for employees. Other rewards may include annual bonuses and short and longterm incentives. In addition Care provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LIHybrid
Employment Type
Full Time
