Customer Support Associate Starlink - Bilingual Romanian
Customer Support Associate Starlink - Bilingual Romanian
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.
CUSTOMER SUPPORT ASSOCIATE (STARLINK) BILINGUAL ROMANIAN
Starlink a revolutionary satellite constellation will deliver lowlatency broadband internet worldwide. As an early member of the Starlink Customer Support team you will be the face of Starlink to customers ensuring they have an exceptional experience.
In this role you will triage troubleshoot and resolve customer issues. You will analyze trends identify gaps and design simple effective support interventions that improve the customers experience. SpaceX is looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of the customer. This role is ideal for individuals looking to join an earlystagesupport team and set the tone for Starlink customer service.
RESPONSIBILITIES:
- Triage and resolve customer issues across multiple channels (inbound/outbound calls chat email)
- Provide technical support to customers using hardware software and network expertise
- Be a relentless internal advocate for the customer within SpaceX. Understand customer concerns address them and ensure their satisfaction
- Surface product process and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
- Create and maintain an internal knowledge base and help center collateral
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 1 years of experience in a frontline customer support role and/or customer service
- Fluent in English and Romanian
PREFERRED SKILLS AND EXPERIENCE:
- 6 months of customer support via phone chat email voice etc.
- Excellent problemsolving and sleuthing skills
- Ability to exceed the obvious and available solution to do whatever it takes to satisfy the customer by being relentless and taking ownership
- Excellent written and verbal communication skills. Talking with others comes naturally you derive satisfaction from resolving customer issues and can distill complex concepts into simple explanations
- Ability to work within a team environment
- Excellent empathy active listening and resiliency skills
- Strong attention to detail and excellent time management
- Experience in a training learning and development analytics service design vendor management or content management role
- Demonstrated experience in a highgrowth fastpaced environment
- Technical aptitude experience with networking hardware troubleshooting software development etc.
- Written/verbal business fluency inEnglish
ADDITIONAL REQUIREMENTS:
- Must be willing to work all shifts overtime holidays and/or weekends as needed
- This is not a remote position is onsite at the Hawthorne facility and will require relocation if not already local to the Hawthorne CA area
- Approximate shift times (subject to change based on business needs):
- Alpha: Sunday Thursday 10:00 PM 8:30 AM) 4 days 10 hour shifts) *15 shift differential
- Computer skills and experience working with customer support tools
- Strong Attendance is an essential function of the role
COMPENSATION AND BENEFITS:
Pay range:
Customer Support Associate Bilingual/Level 1: $24.00/hour
Customer Support Associate Bilingual/Level 2: $25.00/hour
Customer Support Associate Bilingual/Level 3: $27.00/hour
Your actual level and base salary will be determined on a casebycase basis and may vary based on the following considerations: jobrelated knowledge and skills education and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for longterm incentives in the form of company stock stock options or longterm cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and longterm disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.
Required Experience:
IC
Employment Type
Hourly
