Software Development Manager WW Returns and ReCommerce

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.

WW R&R is an agile innovative organization dedicated to making zero happen to benefit our customers our company and the environment. The mission of WWR&R is to eliminate defects that cause returns (Zero defects) deliver Zero cost of returns for Amazon and send Zero product waste to landfill the 3 Zeros. We do this by developing products and driving unparalleled operational excellence to help customers keep what they buy recover returned & damaged product value and create the best customer returns experience in the world.
Amazon WW R&R is comprised of business product operational program software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize reuse; we invent new channels to give products a second life; we develop worldclass product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.
As a leader on the team you will be expected to operate at all levels diving deep into the details while providing strategic inputs for the product. You will be a key player in driving strategic planning project hiring and development of engineering talent driving operational excellence and shaping up the solutions to achieve our vision. This is your opportunity to make a big impact and make history in the world of global logistics!
We are a group that has fun at work while driving incredible customer business and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable worklife balance. As an established experienced team we offer the scope and support needed for substantial career growth.

Amazon is earths most customercentric company and through WW R&R the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

3 years of engineering team management experience
7 years of engineering experience
8 years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
Experience partnering with product or program management teams
Experience designing or architecting (design patterns reliability and scaling) of new and existing systems

Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

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