Customer Support Representative with Slovenian
Customer Support Representative with Slovenian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you fluent in Slovenian and passionate about delivering exceptional customer service We are looking for a committed Customer Support Representative to join our dynamic team. If you thrive on problemsolving have excellent communication skills and are customerfocused this is the perfect opportunity for you!
Key Responsibilities
- Handling inbound communication via phone email and chat to assist customers with their inquiries or provide detailed product information.
- Managing customer orders efficiently and ensuring accuracy throughout the process.
- Supporting customer retention efforts by delivering highquality service and personalized support.
- Identifying logging acknowledging and effectively resolving customer complaints.
- Actively suggesting process improvements to enhance efficiency and customer experience.
- Following internal procedures and compliance guidelines.
- Maintaining accurate customer records and documenting interactions.
- Reporting frequently occurring issues to the support team for further analysis and escalation.
Qualifications and Skills
- Native or fluent in Slovenian (spoken and written) with a good command of English (minimum B2 level).
- High school diploma or equivalent education required.
- Strong customer service skills and a natural ability to build relationships.
- Proactive motivated and able to manage tasks independently.
- Comfortable working in a dynamic fastpaced environment.
- Good numerical reasoning and problemsolving skills.
Benefits
- Remote work possibility from Romania with the option to relocate to Slovenia for 56 months (after an initial 6 months and with Project Manager approval) followed by a return to Romania.
- Transportation costs covered.
- Attractive and competitive salary package.
- Signing bonus (paid in 12 monthly installments).
- Paid holidays: 20 days per year with an additional day after one year of service.
- Permanent employment contract.
- Fully paid initial training.
- Full relocation support including 6 months of accommodation.
- Meal vouchers worth 30 RON/day (approx. 150 net/month).
- Private health insurance package.
- Career growth and internal development opportunities.
- Partner discounts and special offers.
- Gympass subscription for fitness and wellness access.
- Employee assistance and wellbeing program subscription.
Application and Diversity Statement
Join us as a Customer Support Representative and contribute to delivering exceptional customer service experiences. We provide a supportive environment for career growth and development.
Our commitment to diversity and inclusivity ensures equal opportunities for all applicants. We welcome candidates from all backgrounds to apply and invite you to become part of our diverse workplace.
Employment Type
Full Time
