German-speaking E-commerce assistant
German-speaking E-commerce assistant
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Job Description
- Help webshops to expand and succeed abroad. Several of our clients are focusing on the German market which is why we are looking for new colleagues to join our German team in Berlin! Want to work with leading brands within Ecommerce and get a lot of Ecommerce knowledge use your social media skills and make customers happy
- In this position you will be important to our clients success in this market. Together with your friendly and supportive team youll help customers navigate any issues they run into while shopping online. Your goal To make their experience as smooth and stressfree as possible ensuring they feel heard valued and ready to shop. Your job will primarily be customer service by mail chat and phone callsour German customers love to call and chat.
- The company was established in Copenhagen in 2010. We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services we make sure that our clients webshops meet expectations in the new countries they launch in. Our local teams are an important part of our clients daily operations. We take care of customer service and webshop maintenance in local languages and provide valuable insights for business development and marketing strategies. With our crossborder ecommerce experience from more than 400 projects and our 120 native ecommerce savvy employees across offices in Copenhagen Vilnius Berlin and Brno we work closely with our clients to secure their international success. We focus on helping businesses with everything requiring native language skills and cultural understanding from initial market research to daily webshop management and customer service.
Tasks
Your tasks and responsibilities:
Are you great at communicating and love social media Were looking for someone who can provide topnotch customer service while also managing social media accounts for webshops.
What Youll Be Doing:
- Assisting customers via phone chat and email making their experience smooth and stressfree
- Managing social media accounts engaging with followers & maintaining a great online presence
- Gathering ideas for improving the webshops processes and performance
No need for years of experiencejust bring good communication skills a positive attitude and a willingness to learn!
Requirements
What do we expect from our next colleague
We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as ecommerce customer service retail hospitality or similar is a plus however the most important thing is a willingness to learn.
Must have:
First and foremost a deep understanding of German customers mindsets
- Great German language skills
- Great customer service skills you love to help customers!
- Be able to communicate in English since our company language is English
You should also have:
- Good computer skills and a willingness to learn new things
- A teamplayer attitude
Benefits
- Training in ecommerce customer service our tools and more Well teach you everything you need to know to succeed in this role.
- Career development & training for specialised roles we support your growth with frequent 11 meetings and tailored training
- Hybrid attendance We trust that you can work remotely once in a while
- Flexibility be it a dentist or a sick kid we understand that sometimes schedules have to change
- Social Club Parties and social gatherings are a great way to form lasting friendships
- Lunch benefits We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day
- Benefits Benefits will be discussed as part of the salary package
Employment Type
Full Time
