Service Advisor
Service Advisor
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Job Description
Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the Trusted Destination for Everything Auto for employees and customers alike.
Join Our Team as a Service Advisor at MercedesBenz St. Johns!
At MercedesBenz St. Johns we are committed to delivering a firstclass refined experience that mirrors the luxury innovation and performance of the vehicles we represent. Whether its during a purchase or a service visit our dedication to excellence attention to detail and customer care sets us apart.
We are looking for an personable and effective communicator with a strong customerfirst mindset to join our team as a Service Advisor. In this essential role you will be the vital link between our valued customers and our expert service team ensuring every MercedesBenz receives the exceptional care it deserves. If you have previous experience in the automotive industry or as a service advisor a passion for luxury vehicles and a drive to provide an unparalleled customer experience apply today!
Key Responsibilities:
Deliver a firstclass experience by welcoming guests with professionalism and enthusiasm.
Listen actively to customer concerns and translate their needs into actionable service plans.
Communicate clearly with customers explaining services warranties and recommendations with transparency and confidence.
Prepare detailed repair orders outlining vehicle symptoms necessary services and technician recommendations.
Manage service schedules efficiently in a fastpaced environment while keeping customers informed on progress and completion times.
Build trust and longterm relationships with clients through empathy reliability and exceptional service.
Stay ahead of industry trends by participating in manufacturer training and development programs.
What You Bring:
Approachability & Clear Communication You make every customer feel welcome and informed.
Empathy & Strong Customer Focus You understand client needs and build trust effortlessly.
DetailOriented & Organized You efficiently handle service details scheduling and followups.
Previous Automotive Industry or Service Advisor Experience A background in luxury vehicles or highend customer service is an asset.
Valid Drivers License With an acceptable drivers abstract.
Why Join MercedesBenz St. Johns
At MercedesBenz St. Johns we offer a career experience that reflects the refinement performance and luxury of our brand:
Competitive Compensation Annual wage reviews to recognize your dedication.
Premium Health & Dental Plans Flexible options tailored to your needs.
Enhanced Benefits Package Telehealth Mental Health Support and Employee & Family Assistance Program (EFAP).
Retirement Savings Plan Employermatching contributions for your future.
Career Development & Growth We believe in promoting from within.
Exclusive Employee Discounts Special pricing on vehicle purchases parts and services.
A Dynamic & Inclusive Work Environment Built on respect teamwork and innovation.
$375 Work Boot Reimbursement Get the right gear from day one.
Why Steele Auto Group
As part of Steele Auto Group youll be joining one of the most trusted names in the automotive industry known for our commitment to employee growth diversity and an exceptional workplace culture. We invest in our people and promote from withinyour career starts here!
Ready to Help Drive Success
If youre ready to elevate your career and provide refined bestinclass service at MercedesBenz St. Johns we want to hear from you!
If selected for an interview please let us know if you require any accommodations during the recruitment process. To learn more about us visit www.steeleauto.
We cant wait to meet YOU!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
