Chief Operating Officer Administrator III
Chief Operating Officer Administrator III
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$ 175000 - 200000
1 Vacancy
Job Description
The Chief Operating Officer (COO) is essential in overseeing the IT Divisions operational resource management and human resources functions. This position is responsible for managing technical outreach and service delivery ensuring the alignment of IT services with campus needs and overseeing various services including project portfolio management data governance strategic initiatives and continuous process improvement. The COO manages IT operations ensuring alignment with budgetary realities and organizational goals while maintaining compliance with SDSU CSU California and federal laws and policies. Additionally the role involves close collaboration with senior leadership to drive strategic IT initiatives enhance community satisfaction and improve the efficiency and effectiveness of IT services across the campus.
The COO provides technical outreach and new services via a twoway integrated channel to understand campus needs prepare to address them and disseminate information on progress. The COO establishes and oversees Project Portfolio Management Office services to manage IT Division projects from beginning to end and the overall view of the project portfolio metrics health reports and resourcing.
The COO provides a service and process framework for managing IT Division data governance service level agreements (SLAs) executive reporting success metrics and business process improvement. The COO manages the continuous improvement program for measurementbased service and process improvement leading IT organizational change management and communication practices.
The COO plays a pivotal role in shaping and executing the IT Divisions strategic initiatives by establishing and maintaining a framework to identify prioritize and execute them across the IT Division. This involves leveraging datadriven insights fostering crossfunctional collaboration and engaging with campus stakeholders to define highimpact goals. The position oversees programs designed to optimize IT service delivery support digital transformation and strengthen operational excellence. It focuses on scalability sustainability and inclusivity to meet the campus communitys evolving needs while driving strategic priorities forward.
The COO oversees the IT Finance and Administration (ITFA) director and the HR Business Partner who manages IT HR operations including recruitment onboarding offboarding performance evaluation time reporting volunteers and all other HR processes. The COO ensures alignment between IT HR strategies and organizational goals fosters a collaborative work environment and promotes professional development within the IT Division. Additionally the COO oversees workforce planning and HR resource allocation ensuring compliance with the California State University Employees Union (CSUEU) and other personnel guidelines.
The COO works with the VPIT/CIO Deputy CIO and IT senior leadership team to lead SDSU in effectively delivering strategic university and IT projects centers and initiatives. The COO is a key contributor to the IT Divisions strategic and budgetary planning achievement of strategic objectives and continuous improvement activities. The COO is responsible for identifying administrative and technical IT projects to increase efficiencies enhance client experience/satisfaction and realize significant cost savings and revenue generation. The COO develops standards and near and longterm goals for improving campus applications and administrative systems.
Position Information
- This is a fulltime atwill role offering comprehensive benefits.
- Position is designated exempt under FLSA and is not eligible for overtime compensation.
- Standard SDSU work hours are Monday Friday 8:00 a.m. to 4:30 p.m. but may vary based on operational needs.
- This position is approved for partial telecommuting with onsite work in San Diego.
Department Summary
The IT Division and the OneIT Community provide San Diego State University with the core information technology infrastructure and services that support the universitys learning research and outreach mission. The Units mission is inherently a shared services approach to collaboration across our campuses colleges administrative and auxiliary units.
For more information regarding the Information Technology Division click here.
Education and Experience
- Advanced Degree is required a Doctoral degree is preferred.
- At least 10 years of technology leadership focused on providing IT support and services (overseeing technical support help desk and workflow automation).
- At least 5 years of implementing organizational changes to reach key progress indicators defined by an explicit model for collaboration.
- Excellent communication skills both written and oral with a particular focus on the facilitation of generative discussions that lead to action items tied to clear outcomes.
- Leadership experience in creating and executing resource management plans including budget allocation to reach key progress indicators.
- Knowledge and experience in creating strategic and implementation plans for community collaborative frameworks for IT personnel.
Preferred Qualifications
- Experience leading strategic initiatives managing research budgets and establishing and maintaining relationships with faculty and external consultants.
- Experience with project management particularly the RACI model for understanding roles and responsibilities the RVUE model for project prioritization and using an XMatrix and Balanced Score Cards for strategic planning and road mapping.
- Experience with IT workflow automation and analytics tools such as ServiceNow
- Senior leadership role in information technology organizations.
- Management experience in higher education focusing on complex multidivisional information technology collaborations.
- Understanding CSU job titles and career ladders focusing on examining and understanding IT work in a complex collective bargaining environment.
- Teaching experience in higher education.
Compensation and Benefits
At San Diego State University we value our team members and offer a competitive salary that reflects your qualifications and experience. But thats just the beginning! Our exceptional benefits package is designed to support your wellbeing and worklife balance:
- Generous Leave Benefits:Enjoy 15 paid holidays 24 vacation days and 12 sick days per year.
- Retirement Security:Benefit from a CalPERS defined benefit pension plan with reciprocity with the UC Retirement Plan plus retiree healthcare benefits.
- Comprehensive Health Coverage:Access a variety of health dental and vision plans at no or low cost to you.
- Educational Opportunities:Take advantage of the California State University system fee reduction program for yourself or a qualified dependent.
- Voluntary Benefits: Opt into additional benefits like Auto & Home Insurance Life and Disability Insurances a Legal Plan Pet Insurance and the ScholarShare 529 Plan for college savings.
The expected hiring salary for this position ranges from $175000 to $200000 annually.
SDSU Values
At SDSU our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.
At SDSU we are a community of diverse individuals who have and represent many perspectives beliefs and identities. This diversity lends our community strength and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSUs Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal antidiscrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.
SDSU is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At SDSU excellence is built on merit talent diversity accessibility and equal opportunity for all.
Supplemental Information
Initial review of therequired application materials includingcover letters and resumes will begin on February 21 2025. To receive full consideration apply by February 20 2025. The position will remain open until filled.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g. H1B visa).Applicants must currently be authorized to work in the United States on a fulltime basis. Offers of employment are contingent upon the presentation of documents that demonstrate a persons identity and authorization to work in the United States which are consistent with the provisions of theImmigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smokefree campus. For more information please click here.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at .
Required Experience:
Chief
Employment Type
Full-Time
