Front Office Associate Guest Experience Expert
Front Office Associate Guest Experience Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
POSITION SUMMARY
The Glasgow Marriott is looking for an enthusiastic and passionate Front Office Associate / Guest Experience Expert to join our wonderful team. The Guest Experience Expert sets the tone for every guests stay with a warm welcome and youll be ready to answer to any questions and happy to offer information about the hotel services facilities and local area. You will take on responsibility for all functions relating to guest experiences assuming responsibility of all hotel software systems balancing all outlets to Opera and resolving discrepancies.
The impact youll make.
Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.
What youll do.
- Process guest checkins assigning rooms and activating room keys.
- Answer respond to and process all guest calls messages questions or concerns.
- Accurately record all relevant room and F&B statistics.
- Check daily ledger accounts for correctness resolving any discrepancies.
- Give guests information and directions regarding property and local areas of interest.
- Process checkouts and resolving any disputed charges.
- Assist Front Office Supervisor whenever necessary to ensure smooth shift operations.
- Process payments and room charges.
- Confirm reservations and cancellations running daily reports on the number of arrivals and departures.
Who we are looking for.
We are looking for an enthusiastic motivated individual who we anticipate will have worked in a similar role within the hospitality or travel and tourism industry. The ideal candidate will be a team player who is a fast learner adaptable and has exceptional attention to detail interpersonal and communication skills. You will need to be extremely efficient and professionally skilled in:
- A warm peopleoriented demeanour.
- A team first attitude.
- Positive outlook and outgoing personality.
- Flexibility problemsolving skills and multitasking ability.
- The ability to stand sit or walk for extended periods of time across a work shift.
- Previous experience in a similar hospitality setting preferred.
Perks you deserve.
- Explore discounted stays at 9000 Marriott hotels worldwide
- Discounted food & drink in Marriott restaurants and bars
- Discounts on accommodation for your friends & family
- Free use of Glasgow Marriott Leisure Club facilities
- Wellness and Mental Health Programmes
- Access to curated discounts rewards and perks with top brands via our benefits website
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities from entrylevel to leadership development
A little more about us..
GLASGOW MARRIOTT HOTEL
The newly refurbished Glasgow Marriott Hotel offers welcoming comfort with a modern style ideally situated in the city centre near premier attractions like OVO Hydro Hampden Park and the University of Glasgow.
The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and wellcrafted details. With your skills and imagination together we will innovate and reinvent the future of travel.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Employment Type
Part-Time
