IT Support Service Desk Team Lead
IT Support Service Desk Team Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Wrist Shared Services is looking for an IT Support Service Desk Team Lead who will be a part of our IT Service Desk team. You will be our first line of support and single point of contact to resolve IT related issues and handle service requests from our users. You will focus on delivering firstclass support for all team members both through the ticket system by phone and onsite. You will be collaborating with our Danish and international colleagues in aiming to provide 24/7 support.
What youll be doing:
- Service Desk Operations
- Responsible for assigning and classifying tickets in the IT ticket system.
- Proactively monitor and support
- Manage the user administration in Compliance Suite
- Handle requests regarding change on users name mail rights etc.
- Offboard resigned users in the IT system
- Maintain documentations / guidelines
- Maintain and improve knowledgebase
- Be the onsite support for team members in the Manila office
What were looking for:
- Bachelors degree in Computer Sciences Information Technology or any related course
- Similar experience in a lead/supervisory level
- Knowledge in 1st level IT support
- Good technical understanding
- Knowledge in setting up PCs and installing software
- MS office 365 and Azure
Location: Times Plaza Building U.N. Avenue corner Taft Avenue Manila
Work Setup: Hybrid
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
