Automotive Business Development Agent
Automotive Business Development Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for reliable friendly quickwitted people persons who can transmit a smile over the phone and deliver an outstanding customer experience. Our job is to transform inquiries into visits through active listening product knowledge and the desire to make both the vehicle shopping and vehicle purchase process as easy as possible.
As an Online Customer Service Specialist you will be fielding calls emails and live chats from automotive shoppers and customers. Your responsibilities include gathering and transmitting the information the customer has requested reaching out to them by phone and email to continue the conversation and ultimately converting online and phone inquiries into store visits with our Product Specialists.
The position requires a familiarity with the basic features of Microsoft Office fluency with clear and friendly written and spoken communication and basic computer skills including online search agility.
Responsibilities:
- Take incoming phone calls and discern the callers automotive needs and goals.
- Answer incoming calls emails and live chats with the goal of establishing an appointment with our product specialists.
- Fully utilize customer relation and other related software to maintain close customer relations via phone email and any other means necessary to assure customer satisfaction.
- Remain in contact with customer base to assure a good ownership experience and to expand the dealership customer base through repeat and referral business.
- Prospect for additional business opportunities.
- Satisfactorily complete all training programs and maintain required customer satisfaction indexes.
Qualifications:
- Available to work flexible hours and weekends
- Selfstarter mentality and ambitious spirit preferred
- Ready to waste no time on learning new product ins and outs eager to improve
- Phenomenal communication skills with customers and team members
- Professional wellgroomed personal appearance
Here at Tim Lally Chevrolet we believe our employees are our greatest asset. As such we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also in rewarding outstanding effort and results through bonus and commission programs. Join the Cleveland areas fastestgrowing Chevy dealership! We are a familyowned singlepoint store that is going on 99 years in business. We know our employees are what makes the difference at Tim Lally Chevrolet!
The Lally family prides itself on providing an empowering workplace that provides structured comprehensive training to help you find success. This includes both online and personalized training from industry experts. You can do this!
This opportunity is open to anyone who wants to enthusiastically pursue a successful career in automotive sales and leasing.You DO NOT NEED PRIOR SALES EXPERIENCE we actually prefer it if you dont!.If you are willing to work hard and provide our customers with a positive informative and comfortable buying experience you will love working here.
What We Offer
- 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Promote from within
- Paid Time Off
- Holiday Pay
- In House Training
Required Experience:
Unclear Seniority
Employment Type
Full-Time
