Technical Support Associate
Technical Support Associate
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Job Description
Job Description
Designation: Technical Support Associate Voice
Excellent communication skills in English (Versant 5 & Hindi
Typing speed 30 wpm & 85 accuracy
Freshers Minimum Graduate BE /B.tech of education in tech
Experienced can be Undergraduate : Should be from Technical background with min 1 year of relevant experience.(Computer Science IT electronics
Work Shift
6 Days working with Rotational week off
24*7 shifts for Male candidate and 7AM to 7PM shift window for female candidate
Permanent WFO
The job location at Noida.
Salary :
Fresher 012 Months Exp) 2.95 LPA 23K in hand)
Experience 12 Months & above 3.12 24 K in hand)
Qualifications and Skills
- Excellent communication skills to manage customer inquiries and deliver resolutions effectively.
- Ability to understand and troubleshoot technical problems related to IT systems and operations.
- Proficiency in voice processes ensuring clear and concise communication with internal and external stakeholders.
- Strong attention to detail and ability to document issues and solutions accurately for future reference.
- Customeroriented mindset with a focus on delivering exceptional and efficient support services.
- Adaptable to changing work environments and capable of managing multiple tasks simultaneously.
- Basic knowledge of IT infrastructure and technology can be beneficial for handling technical queries.
- Eagerness to learn and grow within an organization that emphasizes high quality and performance standards.
Roles and Responsibilities
- Provide responsive technical support to clients through voice process ensuring customer satisfaction.
- Analyze and resolve technical issues in a timely manner following established protocols.
- Maintain detailed records of all interactions queries solutions and followups for transparency and training purposes.
- Collaborate with other departments for the escalation and resolution of complex technical issues.
- Continuously update knowledge of company products and services to provide accurate solutions to customers.
- Monitor service level agreements and ensure compliance with customer support standards.
- Participate in training sessions to enhance skills and improve service delivery quality.
- Provide feedback and suggestions for process improvements to enhance client support experience.
Required Experience:
IC
Employment Type
Full-Time
