Account Assistants Previously Technical Service Representative
Account Assistants Previously Technical Service Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Billyard Insurance Group (BIG) is a leading force in the insurance industry committed to attracting the best insurance professionals and equipping them with cuttingedge technology tools and unwavering support to thrive in todays dynamic insurance landscape. With a strong presence and continuous growth we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition including being featured on Insurance Business Canadas esteemed Top Brokerages list for the past three years and securing a spot as one of Canadas Top Growing Companies in the renowned Globe and Mails Report on Business. At Billyard Insurance Group our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.
As a TSR you are responsible for providing support to our Personal and commercial lines teams with billing inquires reviewing renewals as well as new business for accuracy. The TSR will also support Client Care and Receptionist.
What does the Technical Service Representative do
- Customer Support Provide assistance to policy holders and clients regarding their billing inquires making payments for clients
- Assist reception and client care with incoming calls during peak times
- Assist Account Managers with portal policy endorsements and accuracy
- Review New business documents for accuracy
- Provide back up to the receptionist and ClientCare during lunch hours vacation/sick days
- Prepare mail/ Courier
- Order supplies
- Answer incoming calls for reception & client care
Does this sound like you
- Communication Communicate effectively with clients via phone and email ensuring clear and professional interactions
- Collaboration Work closely with other departments to ensure clients billing needs are met promptly
- Problem solving capabilities
- Good understanding of insurance processes
- Excellent interpersonal skills verbal and written communication skills
- Microsoft outlook/Microsoft Teams knowledge
- Supportive Selfmotivated
- Attention to detail
Qualifications:
- RIBO Licensed considered an asset for the role
- Previous insurance brokerage experience
- Basic knowledge of insurance polices and coverage an asset
- Power Broker knowledge
What We Offer
- Peoplefocused company culture
- Comprehensive benefits including medical vision dental and Employee Assistance Program (EAP)
- 3 weeks vacation in year 1 4 weeks in year 2
- Birthday day off
- Hybrid work from home / inoffice environment
- Retirement savings programs with companymatched RRSP contributions
Our Commitment to Diversity Inclusion and Belonging
Billyard Insurance Group is committed to building a transparent environment where everyone feels heard welcomed and included. We believe Diversity Inclusion and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud equalopportunity workplace that is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.
Our Commitment to Accessibility
Billyard Insurance Group is committed to developing an inclusive barrierfree recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibilityrelated assistance requests for information in accessible alternative formats or to report any accessibility problems please contact us at or 905.346.2190 ext. 10212.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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