Desktop Support Technician
Desktop Support Technician
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
TheDesktop Support Technicianwill provide support and maintenance within CWTs desktop computing environment. This includes installing diagnosing repairing maintaining and upgrading all hardware and equipment (including but not limited to PC laptop thin clients printers and scanners) to ensure optimal workstation performance. This role will also troubleshoot problem areas in a timely and accurate fashion and provide enduser assistance where required in the areas of user/systems requirements and analysis computer systems support application and network troubleshooting configuration and maintenance.
Responsibilities include:
- Hardware and software support in a Windows/Citrix environment
- Active Directory administration experience; users groups computers
- Responsible for end user computer hardware troubleshooting monitoring and maintenance
- Windows file system security rights management: granting revoking and maintaining privileges
- Diagnose troubleshoot install and configure End User Computing devices peripheral equipment network hardware and software both remotely and onsite
- Support for virtual teams at various locations utilizing remote monitoring and management software to resolve customer requests
- Citrix client user support including VDI/Thin Client
- Monitor Service Now and consistently update tickets daily with work performed and troubleshooting information
- Consistently follow and maintain Asset Management policies and procedures
- Establishes a high level of personal credibility and builds strong professional working relationships with customers
- Coordinates activities as needed with other support or implementation team members
- Provides updates status and completion information to supervisor problem request tracking system and/or users via voice mail email chat or inperson communications
- You have a Bachelors degree with a technology or business emphasis or equivalent education/experience
- You have a first experience in the related field
- Previous experience with computer imaging and deployment Windows and Mac OS Office 365 TCP/IP networking as well as Citrix/Thin Client/VDI technologies and services
- Familiar with industry standard Disaster Recovery/Business Continuity practices applications and methodologies
- You have knowledge of Active Directory and Windows Group Policy as well as related Microsoft technologies in order to analyze interpret and apply information
- Excellent customer service and communication skills are required
#LIJS2
Required Experience:
IC
Employment Type
Full Time
Key Skills
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