Associate Desktop Support Analyst
Associate Desktop Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
The primary purpose of the Associate Desktop Support Analyst is to provide support assistance to client users experiencing problems with IS supported hardware and software across PIH Health System in Whitter CA. The Associate Desktop Analyst will be responsible for imaging installations configurations deployment and support.
- Identifies and resolves desktop/laptop hardware problems.
- Initial network troubleshooting and determination of appropriate escalation path.
- Resolve and work proactively on virus issues and initiatives.
- Assists in new system deployments/loading appropriate software as needed.
- Responsible for incidents escalated from first line of support.
- Write support documentation for customer and/or departmental use.
- Provides suggestions and information on projects that should be undertaken by the department.
- May provide firstline technical support handling calls in order to provide timeofcall resolution to calls whenever possible.
- May manage projects as assigned by the Manager.
Academic and Professional Qualifications:
- BA or BS degree preferred or other relevant combination of training and experience
- IT Certifications preferred
Experience:
- 0 2 years Information Technology experience preferred
- Excellent client facing skills with the ability to thrive in a highly critical fast paced environment
- Strong verbal and written communication skills
- Enjoys working in a client facing role and building relationships
Travel Requirements:
- Mayrequire local travel
- Mayrequire other travel for business needs
Working Arrangements:
- May be required to work off hour shifts or be assigned to an oncall rotation.
- 24/7 Support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at:
Required Experience:
IC
Employment Type
Full Time
