Recuperative Care Lead Care Manager RC LCM

Every person deserves compassion dignity and the safety of a place to call home.

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing nonprofit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 microcommunities scattered across Orange County Los Angeles County and the Inland Empire.

Job Description:
The Recuperative Care Lead Care Manager (RC LCM) is a site based clientfacing Care Management role wherein populations of focus are sought out engaged assessed enrolled and advocated for on a routine basis. This person is the main point of contact for clients intermittently housed with Illumination Foundation. RC LCMs build strong relationships with clients to help them stay engaged in their medical care behavioral health services and social support.

This is a holistic nonclinical role requiring adherence to and application of evidencebased practices knowledge of client and service barriers as well as social determinates of health and providence of appropriate coordination of services to populations of focus. They help navigate health care services and systems promote health and preventative care and work closely with the clients Care Team.

This roles pay range is $22$25.00 per hour.

Job Duties:

• Ensure comprehensive case management is provided by: Evaluating clients need developing treatment plans monitoring progress aiding clients referrals following up with weekly goals and completion of action steps
• Complete care plans and utilize Electronic Health Record(s) (EHR) and client databases (i.e. Champ HMIS Health plan programs) to track and maintain accurate case notes client and program data in SMART Format where applicable.
• Collaborate with the Case Management Team by attending weekly meetings to discuss the effectiveness of programs and client progress and create new strategies to meet clients level of need and improve treatment plans
• Link clients to resources to assist patients psychosocial and daily needs such as health care nutritional needs hygiene items and referrals to other agencies for transitional/permanent supportive housing and care team members including but not limited to: Care Coordinators primary care physicians and other health care providers
• Perform crisis intervention as necessary
• Establish and maintain confidential case files for participants and review required statistical reports for program management and evaluation.
• Maintain communication with related outside agencies
• Promote monthly Health Promotion topics/materials.
• Accompany clients to medical appointments as needed and/or coordinate transportation as needed.
• Carries a caseload of a maximum of 30 ECM members unless instructed otherwise by senior management within the scope of policy guidelines
• Prepares for and participates in individual and group supervision meetings
• Provides daily End of Shift (EOS) reports to track performance measures

• Responsible for documenting all engagement and frequency of content in Illumination Foundations EMR in accordance with standards of practice as required by Illumination Foundation and associate contract entities. These Practices include:
• Incrementally documenting all aspects of a client care plan including goals met as well as goals forthcoming
• Documenting level of engagement such as frequency and duration of encounters
• Documenting evaluative client case details which factor into decisions made to referral clients to alternative resources
• Documenting obtained client records such as vitals documents insurance cards SSI award letters etc.
• Documenting client disengagement as well as engagement
• Remain aware of current services offered by other services providers
• Maintain strict confidentiality in accordance with agency policies
• Track client information schedule files and forms
• Track client attendance at medical appointments and patient navigation sessions and initiative outreach and missed appointment procedures as necessary

• Demonstrate a commitment to Illumination Foundations mission and core values while developing and maintaining respect and harmony with all employees and management.
• Must demonstrate the ability to grasp new skills/procedures and foster a positive attitude toward changes.
• Must be an asset to the organization and a positive influence on coworkers while displaying respect toward clients and others in the workplace
• Acts ethically reflecting core values of integrity transparency accountability respect and responsibility. Enthusiastic in all that is done on behalf of Illumination Foundation.
• Models openness honesty and accountability to colleagues volunteers donors and all others involved with Illumination Foundation.
• Must maintain strict confidentiality of workrelated information and materials.
• Must accept personal responsibility and accountability for performance of duties.
• Support volunteers as needed; may be required to supervise volunteer

Required:

• Bachelors degree in social services Healthcare or related field; or equivalent combination of training and experience.
• Experience in homeless services case management and mental health support
• Current valid CA drivers license
• Experience in nonprofit housing and/or housing for people with disabilities and chronic health conditions.
• At least 1 year of experience working with at risk/unhoused individuals (preferred)
• Must be familiar with VISPDAT.
• Bilingual in Spanish and English (preferred)
• Knowledge of resources available in corresponding counties

Preferred:

• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook Word Excel Calendar etc.

Benefits

• Medical Insurance funded up to 91 by Illumination Foundation (Kaiser and Blue Shield) depending on the plan
• Dental and Vision Insurance
• Life AD&D and LTD Insurance funded 100 by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans