Commercial Collection Agent
Commercial Collection Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
FHC is a growing company and we want you to be part of it. We have been in business for over 25 years are familyowned and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training opportunities for career advancement a collaborative working environment and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays sick time and competitive vacation time.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
- Locate/skiptrace customers using state of the art skiptracing tools combined with internet access.
- Record accurate and detailed notes maintaining log of communication and all collection activities for each file.
- Ensure all performance deadlines objectives and goals are met as set by department standards.
- Adhere to consumer protection laws and FHCs standard practices and policies.
Competencies
- Must possess excellent verbal negotiation customer service and persuasion skills.
- Well organized results driven and able to work in a high volume and fastpaced office environment.
- Flexibility to adapt and resolve challenging situations calmly and professionally.
- Ability to prioritize and manage multiple tasks exercising sound judgement.
- Applicants are required to pass a background check.
- Ability to work required full time schedule consisting of 3 shifts 8am4:30pm EST and 2 shifts 11:30am8pm EST. and potentially ad hoc Saturdays 8am12pm).
- Attendance and punctuality are a must. (Reliable transportation is required.
Work Environment
Federal and State contractor Call/Contact Center.
In office either Exeter NH or North Andover MA.
WFH Requirements:
- This role does not supportremote work.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
