EMEA Claims Operations System and Process Analyst
EMEA Claims Operations System and Process Analyst
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Job Description
We have a new Claims Operations System and Process Analyst role available to join our EMEA Claims Operations team. This role can be based in our London Glasgow or Madrid office.
The role holder will represent the Claims Business in projects to update and improve claim workflows systems and processes in the European Region.
The role holder will investigate scope design solutions and where necessary lead remediation actions when data quality or process gaps manifest within business as usual (BAU) processes. They will report to the Claims Process and ReEngineering Manager.
The role exists to ensure that claim projects and BAU operational objectives are delivered successfully with mimium adverse impact on claims production and are SOX compliant.
The roleholder will also assist the Claims Process and ReEngineering Manager with addressing and resolving BAU system and process issues that are cross line or cross functional or of a complexity that is beyond the skill set of the relevant line manager or claims adjuster.
- Assisting the Claims Process and ReEngineering Manager in the role out of Claims Components to the P&C line of business across the UK&I and the EU. This will involve implementation studies Gap analysis UAT script creation testing local support and training together with local site support following production deployments.
- Responsible for Genius Claims Connect and Work View BAU support system enhancements testing and deployment. Enhance docscc
- Assist with the continuing enhancements of the COG Indexing Horizontal Project (Cytora) in order to gain maximum operational efficiency for the claims teams across the UK&I and CE
- Assist the Process and ReEngineering Manager in all other system project work for any other claims or nonclaims related projects.
- Where require participate in operational audits. This responsibility relates to all Chubb European offices (in EU).
- Maintain effective liaison with System and Process team members claims adjusters and claims management and participate as required in country office reviews.
- Work with Internal Audit Claims Governance QA and the Vendor Team in order to drive system changes (and remediation) of outstanding issues and systems changes to ensure compliance and appropriate work flow.
Qualifications
- Demonstrate excellent communication skills a confident and articulate presenter to internal/external audiences.
- Excellent organisational skills including effective scheduling prioritisation and time management skills completing tasks to tight deadlines.
- Strong understanding of project and business analysis activities.
- Ideally should have prior experience of systems testing.
- Intermediate to advanced working knowledge of Microsoft Office programmes 2007 and beyond); Outlook Word Excel PowerPoint.
- Experience of Cognos Qlik Sense with the ability to use both to undertake ad hoc querying.
- Ideally should have a sound understanding of web based rules based applications (Filenet CC etc. and AS400 programmes.
- Should posses intermediate claims analytical skills.
- First class report writing and presentation skills ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
- Intermediate level understanding of the General Principles and Practices of Insurance and Reinsurance.
- Previous Claims handling and adjudication experience on either P&C or A&H lines of business is preferred.
- An advanced knowledge of Claims Connect (Duck Creak) application is preferable.
- Basic Intermediary or advanced Spanish German French or Italian is preferable.
WE OFFER IN RETURN!
Competitive salary annual bonus & pension scheme 25 days annual leave plus ability to purchase 5 additional days. Private Medical cover Employee Share Purchase Plan Life Assurance Subsidised gym membership. Comprehensive Learning & development offering Employee resource groups1 day annual Charitable leave Cycle to work scheme Employee Assistance program. (Please note benefits vary in Spain)
Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.
Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation
Required Experience:
IC
Employment Type
Full-Time
