Cloud Customer Success Associate

The Digital Modernization Sector has an exciting career opportunity for a Customer Success Engineer with handson technical experience with PlatformasaService (PaaS) to support the US Space Forces Space Systems Command (SSC) Operational Command and Control Acquisition Delta known as Kobayashi Maru. This role is 60 handson problemsolving and 40 customer enablement ensuring users can fully leverage our platform while resolving technical challenges. You will act as the bridge between our platform and its users fixing issues across cloud environments (AWS Azure) Kubernetes CI/CD pipelines APIs and infrastructure automation (Terraform Ansible Helm). Whether its debugging customer code optimizing integrations or troubleshooting platformside challenges you act. This role requires the technical depth of a platform engineer and the customerfirst mindset of a success engineer. You will train users gather feedback and drive platform improvements while ensuring seamless highperformance experiences.

Primary Responsibilities:

Technical ProblemSolving (HandsOn 60:

• Own endtoend issue resolution for customer challenges troubleshooting across Kubernetes cloud infrastructure APIs CI/CD pipelines and automation tools.
• Debug and fix customerside problems like CI/CD failures API authentication issues Kubernetes misconfigurations and IAM permission errors.
• Investigate and resolve platformside issues including container networking failures workload scaling inefficiencies and infrastructure constraints.
• Assist customers with optimizing Kubernetes deployments Terraform configurations and automation workflows.
• Proactively monitor workloads recommend improvements and enhance performance and security.

Customer Enablement & Advocacy 40:

• Onboard train and enable customers on best practices for Kubernetes CI/CD API integrations and cloud service configurations.
• Develop and deliver technical workshops playbooks and enablement sessions on key platform capabilities.
• Act as the voice of the customer ensuring user feedback directly influences product improvements.
• Create and maintain clear comprehensive technical documentation FAQs and troubleshooting guides.
• Simplify complex technical concepts for both engineers and nontechnical stakeholders.

Platform Expertise & Reporting:

• Maintain deep knowledge of our platform architecture workflows and operations to provide accurate technical guidance.
• Stay ahead of upcoming platform releases security updates and roadmap changes ensuring customers are informed.
• Work with SRE DevOps and product teams to improve reliability automate troubleshooting and enhance observability.
• Collaborate with requirements management teams to ensure platform features align with customer needs.

• Prepare and present reports on platform performance risk analysis incidents feature adoption and customer impact.

Basic Qualifications

• Requires BS and 8 years of prior relevant experience or Masters with 6 years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• Background in Site Reliability Engineering Cloud Engineering DevOps or Systems Administration with a focus on hybrid cloud environments.
• US Citizen and current active DoD Secret clearance.
• Handson experience architecting deploying and managing cloud solutions on AWS Azure or Google Cloud. Experience integrating onpremises infrastructure with cloud services in hybrid environments.
• Expertise in Kubernetes (EKS AKS GKE) containerization (Docker Helm) and cloudnative architectures.
• Proficiency with Terraform Ansible or CloudFormation for automated infrastructure provisioning scaling and configuration.
• Experience with tools like Prometheus Grafana or Splunk to monitor system health identify issues and optimize performance.
• Knowledge or handson experience with Docker and Kubernetes for deploying and managing containerized applications.
• Strong scripting skills in Python Bash or Go for automation and debugging.
• Implementation of IAM policies encryption network security and vulnerability management. Familiarity with DoD security frameworks compliance standards and RMF processes.
• Excellent communication skillsable to explain technical concepts clearly to engineers and nontechnical stakeholders.
• Customerfirst mindset with a passion for solving problems and enabling success

Preferred Qualifications

• CKA CKAD or AWS/Azure certifications.
• Experience in customerfacing technical roles such as solutions engineering technical account management or professional services.
• Familiarity with service meshes (Istio Linkerd) API gateways (Kong Apigee) and GitOps workflows.
• Experience supporting enterprise PaaS/IaaS environments with largescale workloads.

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.