OTC Collection - SME level Chennai
OTC Collection - SME level Chennai
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits
Experience: 35 Years in BPO (Collections Experience)
Academics: B/M/MBA/ICWA/CA/B.Sc
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Skills:
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA) Good to have
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problemsolving skills
Experience in preparing SOPs and exposure to tools such as Visio
Ready to work in night shift
Employment Type
Full-Time
Key Skills
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