Service Desk Analyst
Service Desk Analyst
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Job Description
Job Description
Our Government client is looking for a Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete enduser equipment.
Job Duties and Responsibilities
- Responding to support requests to enable problem resolution and promptly refer unresolved calls as appropriate.
- Ensuring that documentation is available and in an appropriate format for those providing or receiving support.
- Assist in the production of relevant technical documentation and instructions.
Location and Contract Term
The preferred location is ACT Canberra. 12 months contracts with 2 X 12 months extensions
Security Requirements
All candidates must have a Positive Vetting (TSPV)
How to Apply
Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes on 4 April 2025 at 11:00 am Call Peter Warbyonor for any further information. Candidates will need to be willing to undergo preemployment screening checks which may include ID and work rights security clearance verification and any other clientrequested checks
Required Experience:
IC
Employment Type
Full-Time
