IT Help Desk Technician
IT Help Desk Technician
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Company Profile
Jones Street Investment Partners LLC (JSIP) is a real estate investment sponsor focused on multifamily assets in the Northeast and MidAtlantic. Since its founding in October 2014 JSIP has acquired properties in eight states totaling over 6000 units and over $1.8B of AUM.Jones Street Residential Inc. (JSR) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The IT Help Desk Technician is responsible for providing technical support to employees by troubleshooting hardware software and networkrelated issues. This role requires strong customer service skills and the ability to resolve basic technical problems efficiently or escalate more complex issues to highertier support. This role is also required to be in office 5 days per week and is not a remote position.
Responsibilities
Technical Support
Education & Experience
Benefits
Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Jones Street Investment Partners LLC (JSIP) is a real estate investment sponsor focused on multifamily assets in the Northeast and MidAtlantic. Since its founding in October 2014 JSIP has acquired properties in eight states totaling over 6000 units and over $1.8B of AUM.Jones Street Residential Inc. (JSR) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The IT Help Desk Technician is responsible for providing technical support to employees by troubleshooting hardware software and networkrelated issues. This role requires strong customer service skills and the ability to resolve basic technical problems efficiently or escalate more complex issues to highertier support. This role is also required to be in office 5 days per week and is not a remote position.
Responsibilities
Technical Support
- Serve as the first point of contact for employees seeking technical assistance via phone email or ticketing system.
- Diagnose and resolve basic technical issues related to hardware software and network systems.
- Walk users through troubleshooting steps and provide clear instructions for resolving issues.
- Escalate unresolved or complex problems ensuring detailed documentation of steps taken.
- Assist with the setup installation configuration and maintenance of desktops laptops printers and mobile devices.
- Install configure and troubleshoot operating systems and software applications.
- Perform user account setup and password resets in EntraID and other systems.
- Maintain permissions and access rights based on company policies.
- Track update and close support tickets within the ticketing system.
- Maintain accurate records of issues resolutions and customer interactions.
- Provide exceptional customer service and communicate technical information in a userfriendly manner.
- Follow up with users to ensure issues are fully resolved and satisfaction is achieved.
- Create and update knowledge base articles for recurring issues and FAQs.
- Assist with creating user guides and training materials.
Education & Experience
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- 12 years of experience in an IT help desk or technical support role.
- Proficiency in Windows and macOS operating systems.
- Familiarity with Microsoft/Office 365 and remote desktop tools.
- Knowledge of EntraID basic networking concepts (TCP/IP DNS DHCP) and ticketing systems.
- Experience with hardware troubleshooting and mobile device support.
- Strong problemsolving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work well under pressure and prioritize tasks effectively.
- Customerfocused with a positive and approachable demeanor.
Benefits
- Medical Dental & Vision
- Retirement Plan 401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Parental Leave
- Short Term & LongTerm Disability
Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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