The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agencys HR staff identified on the job listing or by dialing the Montana Relay at 711.
Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.Minimum Qualifications (Education and Experience):
- Graduation from high school with courses in computer science.
- Some experience in training on personal computer support.
- Montana drivers license; proof of insurance if using a personal vehicle on State business.
This position is open until filled. This first review of applications will be February 13 2025. Please submit the following required documents on theState of Montana Careers website:
- Resume Please include dates of employment and your supervisors name/phone number for each position.
- Cover Letter
- Three Professional References
When submitting the required documents you must check the relevant document box to ensure your attachments are uploading correctly to the specific application for this position. Documents not submitted will not be considered in the recruitment process. The Judicial Branch is an equal opportunity employer. Women minorities and people with disabilities are encouraged to apply.
An employee new to the Judicial Branch will serve a oneyear probationary period. The successful applicant will be subject to a criminal background check. Travel may be required and working hours may include evenings & weekends.
The Montana Judicial Branch offers a variety of opportunities to help you make a difference in your community and further your career. As a serviceoriented employer we seek employees with a passion for customer service to help us fulfill our mission to provide an independent accessible responsive impartial and timely forum to resolve disputes; to preserve the rule of law; and to protect the rights and liberties guaranteed by the Constitutions of the United States and Montana.
Benefits of working for the Judicial Branch:
- Work/life balance
- Family friendly policies
- Dedicated and caring colleagues
- Health coverage
- Retirement plans
- Paid vacation sick leave and Holidays (combination of up to 38 per year)
- Opportunities and room for professional growth
- Public Service Loan Forgiveness Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF
This position is in Helena MT. Helena exists as a crossroads between past and present tame and untamed mountainous wilderness and hometown warmth. A place where you can hike for miles without seeing a soul stroll through our charming downtown and enjoy breweries with breathtaking viewsall in the same day.
From the early roots of Blackfeet Salish Crow and Bannock tribes who found this land abundant with bison and natural resources to the four lucky prospectors who in their last efforts struck gold in 1864 Helena is a place rich with history beauty and life. Learn more by visiting Overview:
This position will provide training and support to personal computer users in the Judicial Branch in the state of Montana.
Work involves providing help to personal computer users in their office locations and includes the development and delivery of appropriate training and tutoring programs in both class and individual settings. Work also includes writing of user manuals. Work is performed under close supervision and is reviewed by the Information Technology Supervisor.
Job Duties:
- Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs.
- Trains users in the use of personal computer equipment.
- Develops and provides technical briefings for staff on new services enhancements and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users.
- Produces instruction manuals and periodic updates.
- Keeps abreast of new personal computer software applications and training in their use.
- Serves as liaison for office automation systems and equipment problems.
- May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors evaluates and reports on the success of training efforts.
- Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal.
- May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment statewide.
- May provide technical support for district court and limited jurisdiction court software.
- May provide technical support on personal computers and networks in district courts and limited jurisdiction courts.
Working Conditions:
- Business office setting and the ability to sit at a desk for a lengthy period.
Physical Demands:
- Work involves a significant amount of standing walking sitting talking listening and reaching with hands and arms; must be able to transfer up to 25 pounds.
Knowledge Skills and Abilities (Behaviors):
- Knowledge of various types of personal computers and standard software applications.
- Knowledge of computer and printer capabilities.
- Knowledge of computer application software.
- Ability to distinguish between equipment problems and employee training needs.
- Ability to communicate both orally and in writing.
- Skill in the operation of personal computers and related equipment.
IT Support Specialist I 04707
