Technical Writer and Trainer
Technical Writer and Trainer
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 60000 - 72000
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
About JSSI
For more than 35 years Jet Support Services Inc. (JSSI) has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry. With 6000 aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model. Learn more atjetsupport.
JSSI products and services include:
Maintenance Programs.Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value.
Parts & Leasing.Experienced product line specialized team who leverages ourAllOEMinventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
Software:Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects.
Advisory Services.Objective insights and independent technical advice from a global team of technical advisors and ASAaccredited appraisers for virtually any business jet turboprop or helicopter.
Aviation Capital.Customized assetbased finance solutions for business aviation.
Position Overview:
We are seeking a detailoriented and highly skilled Technical Writer and Trainer to create edit and maintain documentation that clearly communicates complex technical information to a wide range of audiences. The ideal candidate will collaborate with engineers product managers and other stakeholders to produce user manuals training materials API documentation and other technical content.
Duties and Responsibilities:
- Develop edit and maintain technical documentation including user guides API documentation knowledge bases FAQs and system manuals.
- Experience training internal employees on how to utilize internal tools and software
- Collaborate with subject matter experts (SMEs) to gather and synthesize complex technical information.
- Translate technical concepts into clear concise and userfriendly content.
- Ensure consistency accuracy and clarity across all documentation.
- Work closely with product and engineering teams to update documentation in line with software releases product updates and new features.
- Create and edit visual aids such as diagrams screenshots and workflow charts to enhance understanding.
- Ensure documentation adheres to company style guides industry standards and best practices.
- Manage multiple projects and deadlines in a fastpaced environment.
- Gather feedback from users and stakeholders to continuously improve documentation.
Desired Credentials:
- Bachelors degree in Technical Writing English Communications Computer Science or a related field.
- Proven experience as a Technical Writer in a software engineering or technologyfocused company.
- Excellent writing editing and proofreading skills.
- Ability to quickly grasp complex technical concepts and translate them into simple clear and engaging content.
- Solid grip on documentation publishing software such as Zendesk Guide Camtasia SnagIt and other software
- Experience with process flow tools such as Visio Draw Lucid
- Strong organizational and timemanagement skills.
- Ability to work independently as well as collaboratively in a team environment.
- Experience with usability testing and user experience (UX) design principles.
At JSSI we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role the annual base pay generally ranges from $60000 to $72000 with the final offer determined by variable factors including but not limited to market location jobspecific knowledge skills education and experience. In addition your total rewards package may include an annual discretionary bonus plan incentive or sales bonus plan or other form of additional compensation based on your role.
Additionally for fulltime employees based in the USA Canada or the Philippines we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical dental vision retirement savings programs among others starting day one of employment. For a full overview of our offerings visit the JSSI Benefits Pageon our company website
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Employment Type
Full-Time
Key Skills
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