Client Experience Coordinator 12-Month Term
Client Experience Coordinator 12-Month Term
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Job Description
CLIENT EXPERIENCE COORDINATOR
INVEST OTTAWA VENTURE DEVELOPMENT TEAMEARLY STAGE PROGRAMS
Do you love the idea of working withstartups Do you get inspired by helping others succeed Are you interested in helping build an amazing community
JOB SUMMARY:
Invest Ottawa requires a qualified energetic and flexible Jack/Jill of all traits to fill an exciting position in a fastpaced and dynamic entrepreneurial workspace. The ideal candidate must be personable have excellent communication skills be a master of multitasking andproactivelytake on new projects and initiatives.
Reporting to theManagerEarly Stage Programsyou willensure our startups are leveraging Invest Ottawas business accelerationprograms andservices to maximize their potential(fromthe IOPreAcceleratortonewprogramssuch asSheBoot).As the first point of contact forearlystagetechcompaniesyouwill be involved in setting the culture and making pivotal suggestions for programming improvements and event coordination to engage the ecosystem in a meaningful and impactful way.
- 10 days per month required in the office at Bayview Yards
- Anticipated start date for this role is April 2025
KEY RESPONSIBILITIES:
- Support Invest Ottawa client companies from onboarding through program completion including engagement withadvisors
- Update client information progress and key metrics in Microsoft Dynamics
- Lead Ignition and early stage events/workshops: manage communications RSVP lists food & beverage and technical needs
- Identify and recruit clients forvarious earlystage programs
- Assist in administrative duties (example: coordinatingadvisorand client meetings creating surveys completing expense reports etc.
- Make programming and event recommendations to Venture Development management based onclient surveysobservations and client conversations
- Manage relationships with key stakeholders in the Ottawa entrepreneurial ecosystem
- Represent the Venture Development team at community events
- Be the Chief Everything Officer (CEO) find opportunity in every task and support the company and team
DESIRED SKILLS & EXPERIENCE:
- Postsecondary education in business management operations event management or related discipline
- Conducts business in a professional manner at all times leading by example with a positive team attitude in all aspects
- Strong commitment to providing exceptional customer experiences for clients visitors and industry partners
- Clear verbal and written communication skills
- Attention to detail with a strong willingness to learn
- Assertive confident flexible and thrives under pressure
- Excellent organizational troubleshooting and interpersonal skills
- A selfstarter that can work under minimal supervision
- Hybrid role meaning some days in the office some days at home best of both worlds!
Do you have some of these skills but maybe not all We still encourage you to apply as we would love to review your unique application and learn more about you! Invest Ottawa is strongly committed to promote equity diversity and inclusion in the workplace. We invite and encourage applications from all qualified individuals including members of racialized groups Indigenous peoples persons with disabilities persons of any sexual orientation and persons of any gender identity or gender expression.
Invest Ottawa and Bayview Yards are determined to provide a barrierfree work environment starting with the hiring process. If you require accommodation during any phase of the evaluation process please contact to request specialized accommodation. Do know all information received in relation to accommodation will be kept confidential.
At Invest Ottawa and Bayview Yards we are focused on doing better and committed to leading by example because its whats best for us our culture and our community.
Required Experience:
IC
Employment Type
Temp
