Product Support Engineer
Product Support Engineer
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1 Vacancy
Job Description
Job Description
Are you an experienced engineer with a passion for technical excellence and product innovation Do you want to be part of a global leader in subsea technology driving the future of ROV (Remotely Operated Vehicles) and subsea systems This is a unique opportunity to join a pioneering company at the forefront of cuttingedge technology based in Kirkbymoorside North Yorkshire. Alongside a 37hour work week youll enjoy an excellent benefits package including 25 days of holiday plus bank holidays a 5 pension contribution private healthcare and life insurance 2x base salary).
As aProduct Support Engineer you will play a pivotal role in ensuring our products meet stringent market and enduser requirements. With the subsea industry evolving towards electric ROVs enhanced autonomy and remote operations this role is crucial in shaping future support platforms technical documentation and customer engagement strategies.
The successful Product Support Engineer will be responsible for:
- Ensuring products fully comply with customer and market expectations by collaborating with internal and external stakeholders.
- Leading the development and management of ROV Operations & Maintenance (O&M) manuals ensuring accuracy and alignment with new technologies.
- Authoring build test and production procedures to streamline manufacturing processes.
- Supporting online product demonstrations webinars and technical content creation for enhanced customer engagement.
- Providing expert technical insight for sales and marketing materials.
- Leading corrective action activities documenting findings and championing continuous improvement.
- Conducting firstarticle testing and ensuring all products meet or exceed industry standards.
- Logging and reviewing customer support inquiries to enhance product reliability and user experience.
What were looking for in a Product Support Engineer:
Essential:
- HND (or equivalent) in Electrical/Electronic Engineering.
- Strong technical writing skills with proficiency in Microsoft Word and Office Suite.
- Ability to read and interpret electrical and hydraulic schematics.
- Experience producing technical documentation test procedures and product bulletins.
- Background in a manufacturing or engineering environment with a handson approach.
- Strong public speaking and presentation skills.
- Excellent organisational skills with the ability to work autonomously and lead projects.
Desirable:
- Degree (BSc/BEng) in Electrical/Electronic Engineering or related field.
- Experience in ROV technology subsea systems or related industries.
- Handson technical background with strong practical problemsolving skills.
- Experience in public speaking training delivery or leading product teams.
Why join us
This is an exciting opportunity to shape the future of subsea technology support while working in a dynamic and innovative environment. Youll be part of a globally recognised organisation that values technical expertise creative problemsolving and career progression.
Apply now! Send your CV to to take the next step in your engineering career. If youre not quite ready to apply please feel free to call onfor a confidential chat around this role and/or your job search.
Employment Type
Full-Time
