IT Services Specialist
IT Services Specialist
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Job Description
The IT Services Specialist participatesin the implementation and installation of IT services to business customers throughout the Nsight markets.This position includes the configuration and maintenance of MS Windows servers MS Windows workstations WAN/LAN environments WiFi access points antivirus business continuity systems email filtering web filter et. al.The specialist will also participate in structured cabling projects which involves documenting and maintaining computer systems and networks for multiple customers.The position also involves recommending (selling) solutions that increase security or improve productivity for the customer.
Responsibilities & Duties:
- Customer Service
- Understands customer priorities and objectives and takes an active role in accomplishing these objectives. Serves as the first level and primary contact for the customer.
- Responds positively to complaints problems and sometimes negative and emotional behavior.
- Sales
- Understands customer priorities and objectives and takes an active role in accomplishing these objectives.
- Recommends solutions for the customers: laptops desktops access points backup solutions etc.
- Communication
- Keeps peers customers and manager informed of trends significant problems unexpected delays and anything new in the environment.Also communicates scheduled downtime or anything that affects the customers computing environment.
- Keeps customers informed of progress on problems that cannot be resolved on first call.
- Leverages Lead Agent (Salesforce) to track all billable and unbillable work.
- Documents customer network in IT Glue.
- Problem Analysis Resolution and Prevention
- Leads problemsolving efforts often involving outside vendors and other support personnel and organizations.Serves as an escalation resource.
- Supports approved software applications; minimally Microsoft Office Windows operating systems standard desktop/laptop computers remote access hardware diagnostics. Strives to identify and address the root cause of a problem not simply address the symptoms. Works to eliminate recurring problems.
- Promotes effective use of technology.
- Project
- Completes assigned tasks on time and within budget has the foresight and experience to rectify unrealistic deadlines and tasks.
- Training and Other
- Keeps current on all the technology used in the customers environment.
- Provides appropriate training and education to customers regarding the services and products we have provided to them.
- Performs additional related duties as requested or required.
- Other duties as assigned.
Requirements:
- Associates degree or work equivalent
- One year of experience installing and maintainingnetwork systems including firewalls/routers switches and access points.
- One year of experience with MS Windows server operating and application systems.
- One year of experience with MS Windows workstation operating and application systems including Microsoft offices suite and MS Office O365 cloud environment.
- One year of experience applying antivirus web filtering email filtering and business continuity systems.
- One year experience doing structured cabling.
- Valid drivers License required.
To view our competitive benefits clickhere!
Joining Nsight:
Our family of companies provides complete telecommunications services including wireless and fiberbased services to residential and business customers along with tower erection and maintenance services in Wisconsin and Michigans Upper Peninsula. Our commitment to customer service local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the everchanging telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. This is a drugfree workplace.
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to the Recruiting Manager at
Other details
- Pay TypeHourly
- Travel RequiredYes
- Required EducationAssociate Degree
Required Experience:
Unclear Seniority
Employment Type
Hourly
