Senior Manager Patient Support Services

Department:

Location:

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients.Our work is rewarding both professionally and personally because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative diverse fastpaced environment and share in our mission to identify develop and deliver lifechanging therapies to people living with rare disease. We stick by our values centered on patients courage community and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:
The Senior Manager Patient Support Services is responsible for managing the daily operations of the patient support program within Travere while fostering a collaborative environment with all stakeholders. In addition they must have the ability to multitask prioritize and manage shifting responsibilities in a dynamic crossfunctional teamwork environment. The ideal candidate will have a proven track record of a program launch managing daily operations and leading innovation within Hub services.

Responsibilities:

Manage and lead the daily operations of the Hub program and supporting vendors
Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals
Act as a primary contact and subject matter expert for Hub services and program vendors serving as a resource to all stakeholders.
Collaborate and coordinate crossfunctionally with internal stakeholders to strategize and deliver a bestinindustry patient experience through appropriate patient support programs services educational materials and other tactics designed to assist with adherence and patient engagement.
Identify and deliver program data and analytics to internal team members and stakeholders for required periodic (daily weekly monthly etc) reviews.
Maintains a compliant patientcentric approach in all that we do.

Education/Experience Requirements:

Bachelors degree within Business Healthcare or Life Sciences discipline required. Equivalent combination of education and applicable job experience may be considered.
A minimum of 7 years relevant experience within the pharmaceutical industry in a variety of progressively responsible positions including at least 5 years of Hub Services
Program management and experience in a leadership role is a must.
Specialty pharmaceutical nephrology rare disease REMs Clinical experience preferred.


Additional Skills/Experience/Requirements:

The ideal candidate will embody Traveres core values: Courage Community Spirit Patient Focus and Teamwork.
Ability to work in a fastpaced environment centered around improving the patient journey.
Experience launching and supporting a Hub program(s) with multiple stakeholders.
Strong professional experience in a similar role within the pharmaceutical industry.
Well organized with the ability to multitask prioritize and manage shifting responsibilities in a dynamic crossfunctional teamwork environment.
Excellent collaboration skills with strong attention to detail and the ability to multitask and manage complexity.
Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.
Successful record of creating and leading complex project plans timelines budgets and critical paths.
Ability to adapt to modification and changes to project plans demonstrating flexibility to implement new strategies and tactics to accommodate these changes.
Ability to travel 20 domestic and internationally.
All positions have an essential job function to be able to perform face to face work with colleagues and/or onsite in San Diego. No role is expected to be 100 remote.

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse equitable peoplecentric and payforperformance organization.

Benefits: Our benefits include premium health financial worklife and wellbeing offerings for eligible employees and dependents wellness and employee support programs life insurance disability retirement plans with employer match and generous paid time off.

Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and shortterm incentive) and longterm incentive compensation (company stock) designed to recognize retain and reward employees.

Target Base Pay Range:

*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidates experience education skills and location.

Travere will accept applications on an ongoing basis until a candidate is selected for the position.

Travere Therapeutics Inc. is an EEO/AA/Veteran/Disability Employer.

If you require a reasonable accommodation to complete the application or interview process please contact us by sending an email to . Please note that this email address is to be used exclusively to request an accommodation with the online application interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.