Trust Safety Operations Temp
Trust Safety Operations Temp
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 31 - 35
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
The Member Protection team is seeking a motivated and detailoriented Trust & Safety Operations Specialist 6Month Contract) to join our team. In this shortterm role you will support critical safety workflows including crossbrand appeals child safety operations and highpriority safety escalations. This position involves weekend coverage. Due to the nature of Trust & Safety work this role involves exposure to sensitive and at times graphic or disturbing content related to online and offline harm.The ideal candidate is empathetic resilient and meticulouswith strong communication skills and a passion for maintaining a safe and respectful online environment.
Match Group is a leading provider of dating products available globally. Our portfolio includes Tinder Match OkCupid Hinge PlentyOfFish and others each designed to help singles find a meaningful connection.
How youll make an impact:
- You will review and respond to member appeals escalated by Tier 1 moderation teams for additional guidance or review.
- You will conduct highsensitivity operations tasks including reviews of suspected exploitation or enticement of minors and referring cases to appropriate reporting authorities as needed.
- You will support internal operations teams and external vendor partners by performing quality checks responding to agent questions and facilitating calibration sessions.
- You will review and respond to incidents executive escalations and inquiries and general safety escalations including those involving sensitive or graphic content in a timely and highquality fashion.
- You will identify opportunities for process improvement innovation and automation to enhance the efficiency and effectiveness of safety operations.
- You will clearly communicate findings and recommendations to key stakeholders including crossfunctional partners like Product Engineering and Data Science and senior leadership and executives.
We may be a match if:
- You have 2 years proven experience working in trust & safety or related fields.
- You have familiarity with legal and compliance requirements related to content moderation data privacy and user safety.
- You are a true team player with deep empathy for user experience and a continuous growth mindset.
- You are comfortable routinely reviewing sensitive graphic or otherwise objectionable content and able to engage in clear composed discussions around difficult or emotionally challenging topics.
About this Team:
- Our Trust & Safety team is very purposedriven and holds a strong conviction for the safety of our users. This team is more like a family than just coworkers.
- Successful individuals on this team are driven to meet and exceed goals & possess the ability to juggle several projects and requests with exceptional time management skills.
$31.73 $35.09 an hour
Factors such as scope and responsibilities of the position candidates work experience education/training jobrelated skills internal peer equity as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Los Angeles CA. This salary will be subject to a geographic adjustment (according to a specific city and state) if an authorization is granted to work outside of the location listed in this posting.
LIMG1
Why Match Group
Our mission is simple to help people find love and happiness! We love our employees too and understand the importance of all lifes milestones. Here are some of the benefits we are proud to offer:
Mind & Body Medical mental health and wellness benefits to support your overall health and wellbeing
Financial Wellness Competitive compensation 100 employer match on 401k contributions up to 10 (cap at $10000 as well as an employee stock purchase program to help you feel supported in your financial security
Unplug Generous PTO and 18 paid holidays so you can unplug
Career Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
Family Families come in all shapes and sizes so we offer 20 weeks of 100 paid parental leave fertility adoption and child care resources as well as pet insurance and discounts
Company Gatherings We host fun happy hours and company events where our employees get to know each other and build a sense of connection and belonging!
We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race religion color creed national origin ancestry disability marital status age sexual orientation sex (including pregnancy and sexual harassment) gender identity or expression uniformed service or veteran status genetic information or any other legally protected characteristic. Period.
If you require reasonable accommodation to complete a job application preemployment testing or a job interview or to otherwise participate in the hiring process please let your Talent Acquisition partner know.
#MG
Employment Type
Contract
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