Data Quality and Process Lead Coop The Data Quality and Process Lead Coop will support data integrity initiatives process enhancements and documentation efforts across various service management systems. This position will provide exposure to different operational areas through project involvement offering a broad perspective on service management processes and system quality. Additionally one will gain valuable experience in data analysis process optimization release coordination technical documentation and Level 1 technical support processes for IBM Maximo asset management applications for Projetech cloud customers assisting with system administration tasks. Responsibilities and Duties: Assist with maintaining data accuracy integrity and consistency within ITSM ISMS andQMS systems Support documentation efforts including creating and maintaining procedural guides andtechnical specifications using tools such as Confluence Participate in process improvement initiatives by analyzing existing workflows andrecommending enhancements Collaborate with development and application teams to support testing deliverables useracceptance testing and release coordination effort Support incident quality processes by assisting with data analysis for SLA reporting andservice compliance tracking Assist with training rollouts for process changes and new features Participate in crossdepartmental projects and support daily operations as assigned Perform Maximo system administration tasks including configuration maintenance andtroubleshooting to ensure system efficiency for Projetech Maximo customers Preferred Skills: Mind for troubleshooting and problemsolving skills for technical issues Excellent communication skills between various stakeholders Excellent organizational skills and ability to manage multiple priorities Interest in data quality service management and process optimization Technical documentation and research skills Familiarity with SQL and reportwriting tools is a plus Collaborative team player Pursuing a degree in Computer Science Information Systems or a related technical field
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