Helpdesk Support Analyst
Helpdesk Support Analyst
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
The IT Support Technician will be responsible forproviding technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problem and determines and implements solution.
Primary responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Respond to queries either in person over the phone or via email.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problemsolving process.
- Install modify and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN) Wide Area Networks (WAN) and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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