Customer Service Representative
Customer Service Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Customer Service Representative
PositionDescription
A customer service representative provides superior service to our customers by developing a rapport with parents and childrendoingso by consistently meetingour customers needsand exceedingtheirexpectations.
Major Areas of Responsibility
- Welcomesand assistsvisitors in personandon the telephone.
- Maintains security by followingprocedures; monitoring people enteringand exiting building.
- Maintainsasafe and cleanwork area and lobby.
- Effectively communicate and workwith other employeesand customers.
Primary Objectives
- Exceed customers expectations inboth customerservice and technical application.
- Provide excellent customer servicethrougheffectivecommunicationprioritization of responsibilitiespositivityorganizationefficiencyapersonableandfriendlydemeanorempathypatience detail orientedwork cooperation professionalism andawillingnessto go the extra mile to help customers within the policies set by management.
- Continuously train improve and growto create excellence in this organization.
PositionResponsibilities
- Provide excellent customer servicethat exceeds the customers expectations.
- Haveknowledge of all Sutton Swim School policies and proceduresand effectively communicate them.
- Assist customers with enrollments transfers cancellations andpreregistrationrequests.
- Evaluate and problemsolve customer needs and complaints.
- Check and respond to emails and voicemailsusing effective communication skills.
- Perform daytoday operational duties
- Build an excellent rapport with parents and children.
- Work as a team with all employees in the building.
- Createa welcoming environment to keep our customers coming back.
- Present oneself in a professional and positive manner in a front office reception setting and a call center setting
- Willingness to learn and change with the business as we grow.
PositionQualifications and Requirements
- Experience with Customer Service and iClass preferred
- Willing to work 23 customer service shifts per week.
- Understand Sutton Swim teaching program and levels(Must pass a swimming levels quiz).
- Excellent listening and communication skills in personon the phone and in writing.
- Basic computer skills (Excel Word Outlook).
- Handles Pressurein a fastpaced environment.
- Professionalism and Organizational skills.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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