Application Management Manager

As an IT Engineer in Application Management you will be called to manage business applications and to work with system owners to define best practices and procedures governing the management of those applications.  You will be part of a dynamic international team and will be called to participate in the review deployment and management of applications together with other stakeholders. 

Role and Responsibilities

As the Application Management Manager you will oversee the overall operations and performance of the application management team. Your primary objective is to ensure that the Centers of Excellence (CoEs) for all enterprise applications operate effectively adhering to best practices governance and business needs. You will work closely with stakeholders across IT and the business to develop and maintain an efficient application management framework ensuring security compliance and operational excellence. You will also support the development of the strategy for application management.

Key Responsibilities:

• Strategic Leadership & Governance:

  • Assist in defining the strategy for SaaS application management with senior IT leadership.

  • Ensure application management aligns with IT governance policies compliance requirements and business objectives.

  • Develop and enforce standardized workflows policies and best practices for managing enterprise applications.

• Operational Oversight:

  • Lead and manage the Application and Endpoint  Management Team.

  • Ensure the effective operation of all Centers of Excellence establishing and maintaining appropriate KPIs and SLAs.

  • Oversee the full lifecycle of business applications from deployment and maintenance to decommissioning.

  • Monitor application performance security and compliance through regular audits and optimizations.

  • Establish a robust system of records for business applications ensuring accurate documentation and asset management.

• Process & Efficiency Improvements:

  • Drive continuous improvement initiatives to enhance the efficiency of application management.

  • Identify and implement automation opportunities with relevant teams to streamline processes reduce manual workload and improve response times.

  • Collaborate with the Enterprise Architecture team to evaluate validate and integrate new business applications.

  • Work closely with crossfunctional teams to support application installations updates and maintenance.

• Reporting & Metrics:

  • Define and monitor key operational metrics to track performance incidents and service levels.

  • Provide regular reports on application management KPIs SLAs and improvements to senior IT leadership.

  • Use datadriven insights to adjust processes and improve the efficiency and effectiveness of the team.

• Team Leadership & Development:

  • Manage mentor and develop your team members ensuring their professional growth and career progression.

  • Foster a culture of collaboration innovation and accountability within the team.

  • Conduct performance evaluations and provide constructive feedback to team members.

  • Define skill development plans to ensure the team stays updated with the latest application management trends and technologies.

Qualifications :

Technical Skills & Experience:

• 5 years of experience in application management IT operations or SaaS administration with at least 2 years in a leadership role.

• Strong expertise in managing enterprise applications across various domains such as HR Finance CRM IT Security Collaboration and Productivity.

• Experience with SaaS application lifecycle management security configurations integrations and automation.

• Good understanding of  identity and access management (IAM) rolebased access controls and provisioning mechanisms.

• Familiarity with IT governance frameworks (e.g. ISO 27001 SOC2 compliance audits and security best practices.

• Proven track record of optimizing IT processes and implementing automation to improve operational efficiency.

• Experience working with Enterprise Architecture teams to validate business use cases for applications.

• Proficiency in working with Google Workspace Microsoft 365 Workday Salesforce or similar enterprise platforms.

• Ability to conduct technical evaluations performance monitoring and capacity planning for applications.

Soft Skills & Leadership Capabilities:

• Strong leadership and people management skills with the ability to develop highperforming teams.

• Ability to translate technical concepts into business terms and communicate effectively with stakeholders at all levels.

• Analytical mindset with a datadriven approach to problemsolving and decisionmaking.

• Ability to drive process improvements and strategic initiatives while balancing daytoday operations.

• Strong stakeholder management and collaboration skills across IT business and external vendors.

• Experience in working in fastpaced environments managing multiple priorities and delivering results.

Education & Certifications:

• Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).

• ITIL certification (preferred).

• Certifications in SaaS platforms (e.g. Google Workspace Microsoft 365 Salesforce) are a plus.

Additional Information :

• Beginning: ASAP
• Full time position (Permanent after probation)
• Location: Mauritius

In return for your expertise and energy we offer:

• Support with all the necessary office and IT equipment

• Flexible working hours

• Wellness allowance for mental and physical wellbeing

• Access to professional mental health support

• Referral bonus policy

• Learning and development 

• Sustainability events and community involvement

• Peer recognition program

• Employeeled resource groups

• Travel/Vacation Grant allowance

• Transportation and Parking Allowance

• Annual performance bonus

• Remote work from abroad policy

• Career Growth Management 

• Hybrid work organization (from the office or from home)

• Pension contributions and optional private health coverage

• Internet and electricity bill allowance 

• Community service day when volunteering

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you! 

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with longterm health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. In your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Fulltime