Digital Adoption Customer Engagement Manager
Digital Adoption Customer Engagement Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Mission:The mission of The Chefs Warehouse is to provide the worlds greatest ingredients to the worlds best chefs.
Our C.H.E.F.S. Values:
Curious & Creative
Hungry For Food & Results
Entrepreneurial
Forward Thinking & Flexible
Supportive (Of Peers & Chefs)
Job Summary: The Digital Adoption & Customer Engagement Manager is a strategic customerfacing role focused on driving digital platform adoption and enhancing user satisfaction among customers and sales representatives across all regions. The ideal candidate will proactively gather and analyze user feedback deliver training and resources and actively evangelize our digital solutions internally and externally.
This role requires exceptional communication skills strong analytical capabilities and an ability to influence stakeholders at various organizational levels. Success in this position will be measured by increased regional customer adoption higher sales rep engagement with digital tools and improved product penetration across SKUs.
What Youll Do:
- User Feedback and Analysis:
- Regularly collect interpret and summarize customer and sales rep feedback on digital tools.
- Identify friction points and collaborate with Product and Development teams to implement improvements.
- Training and Enablement:
- Develop and deliver targeted training programs and materials to educate customers and sales representatives on digital platform features and best practices.
- Conduct regular training sessions webinars and workshops tailored to regional needs.
- Adoption & Evangelization:
- Act as the primary advocate and evangelist for our digital products promoting their benefits to internal and external stakeholders.
- Implement strategies to increase adoption among customers and sales reps.
- Communication Management:
- Establish and maintain effective communication channels across all regions.
- Ensure timely dissemination of digital platform updates enhancements and successes.
- Performance Monitoring:
- Track analyze and report on key performance indicators (KPIs) including regional customer adoption rates sales rep platform usage and SKU penetration metrics.
- Use datadriven insights to recommend strategic initiatives and adjustments.
- Crossfunctional Collaboration:
- Work closely with Product Sales Marketing and Customer Support teams to align digital engagement strategies with organizational objectives.
Key Performance Indicators (KPIs):
- Regional Customer Adoption Rates
- Sales Representative Adoption Rates
- SKU Penetration
About You:
- Bachelors degree in Business Marketing Communications or related fields.
- 3 years of experience in customer engagement product training digital adoption or similar roles.
- Demonstrated ability to drive user adoption and engagement for digital platforms.
- Strong communication and interpersonal skills.
- Excellent analytical and problemsolving abilities.
- Experience working in crossfunctional teams and managing stakeholders across multiple regions.
- Familiarity with digital transformation and B2B ecommerce platforms.
- Proficiency with analytics tools (Google Analytics PowerBI etc..
- Prior experience within a distribution or wholesale business environment.
The above job description is not an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
Perks & Benefits:
- Paid Vacations Paid Holidays
- Health Dental and Medical Benefits
- Weekly pay
- Life Insurance
- 5 above cost for our highquality food products
- Employee discounts for travel and events
- 401k
- Employee Stock Purchase Plan
The Chefs Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race creed color religion alienage or national origin ancestry citizenship status age disability or handicap sex marital status veteran status sexual orientationpregnancy gender identityor any other characteristic protected by applicable federal state or local also consider qualified applicants with criminal histories consistent with applicable federal state and local management team is dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities and general treatment during are dedicated to building an inclusive and diverse workforce.
Other details
- Pay TypeSalary
Required Experience:
Manager
Employment Type
Full-Time
