Customer Care Travel Advisor

AmTrav is now a subsidiary of TravelPerk a hypergrowth SaaS platform offering companies a onestopshop for booking managing and reporting business travel. Our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. Weve become the leading allinone travel management solution.

About the Role:

Are you passionate about travel and dedicated to providing exceptional customer service AmTrav is looking for experienced professionals to join our team as Customer Care Advisors. In this role youll assist clients with their travel needs via phone chat and email ensuring an outstanding experience every time.

Responsibilities:

• Engage with customers through phone email and live chat
• Manage multiple communication channels efficiently
• Ensure high customer satisfaction and loyalty
• Book air car and hotel reservations using AmTravs proprietary system
• Follow sales procedures and policies
• Record vital customer data for future reference
• Demonstrate a thorough understanding of the airline industry to provide accurate information
• Build positive relationships with colleagues management and partners

Education details

• A minimum of 2 years experience in a travel related job
• A minimum of 4 years of customer service experience
• A passion for travel and exceptional service
• Experience communicating with customers via phone chat and/or email
• Strong verbal communication and listening skills
• A strong work ethic and a desire for knowledge and growth

Preferred Skills:

• Proficient oral and written communication skills
• Active listening problemsolving and empathy
• Strong computer proficiency with the ability to learn new programs
• Ability to thrive in a fastpaced environment with minimal supervision
• A positive empathetic and professional demeanor with customers

How We Work:

At AmTrav we believe in the power of bringing people together for reallife (IRL) connections. We take an IRLfirst approach to work which means youll be expected to work in person at least three days a week. Therefore you should live within commuting distance of our office in Chicago.Meeting in person strengthens connectivity productivity and creativity making us a better workplace overall and has the added benefit of building bridges

Benefits:

We respect worklife balance and offer flexible schedules alongside competitive salaries. Our fantastic benefits include:

Competitive compensation including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical dental vision and life

Financial benefits like 401k or Roth with company matching and HSA or FSA plan.

Global presence and hybrid working style

Unforgettable TravelPerk events including travel to one of our hubs

Learning and professional development opportunities

Exponential growth opportunities

Paid maternity/paternity leave

IATAN Travel Agent membership with discounts on travel worldwide.

Salary:

Hourly rates start at $22 with potential increases based on experience. Weekend bonuses are available after 6 months along with ample opportunities for salary growth within our multitier support team.

Training: Training occurs Monday through Friday 8 am to 5 pm CST lasting 1012 weeks and is fully paid.

Work Schedule:

Once you have completed training you will be moved into your permanent shift.

Available shift:

noon9pm

3pmmidnight

New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off is not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.

About Amtrav:

Working with us isnt likely something youve experienced before. Were laid back and welcoming with a firm grasp on resultsdriven work. We dont want to hold your hand or look over your shoulder but we expect the greatness that we know is in you and exists in everything we do. That might sound a little dramatic but we take our work seriously (we just think it doesnt have to always feel so serious).

About TravelPerk:

Founded in 2015 and headquartered in Barcelona weve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a unicorn and in 2024 we raised $104 million in additional investment with a total valuation of $1.4 billion.

Weve been winning awards too. Since 2023 weve been voted one of the best places to work one of the fastestgrowing apps and tech companies and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise Red Bull GetYourGuide and Aesop trust us to supercharge their corporate travel.

Were an equal opportunity employer meaning youre welcome at AmTrav regardless of your appearance where youre from or anything else that makes you you.