Research Coordinator III - ENT - Takashima

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Assists with training all clinical research personnel regarding enrollment/recruitment protocols and processes identifying and clinical research subjects; monitors enrollment goals and modifies recruitment strategies as necessary.

• Precepts new clinical research staff and educates staff regarding scientific aspects of studies. Serves as a resource for the clinical research staff.

• Role models excellent clear and professional communication skills to achieve mutual understanding and problem resolution. Demonstrates a positive work environment and contributes to a teamfocused work environment that actively helps one another achieve department goals. Collaborates with all members of the research team by actively communicating and reporting pertinent information as it relates to assigned system(s) in a comprehensive manner.

• Participates in the Principal Investigator (PI) meetings and inservices with nurses and physicians.

• Organizes and participates in presite and site initiation visits.

• Completes initial patient assessments per competence utilizing interview observation and examination; obtains vital signs and performs phlebotomy; teaches proper procedures to research coordinator and research coordinator assistant.

• Oversees and maintains accurate source documentation and appropriate forms as per protocol including participant records drug documentation reconciling study drug/device accountability; monitors documentation for quality and accuracy.

• Leads and conducts reviews on ongoing studies and oversees quality assurance on ongoing protocols; productive working relationship with study monitor.

• Assists in processing and shipping lab specimens efficiently and cost effectively; maintains supply inventory and equipment; ensures return of test article/clinical supplies; maintains regulatory standards.

• Assists in budget development and CMS coverage analysis and study billing management.

• Researches best cost/quality options for supply orders and is a good financial steward of Houston Methodists resources and considers this for such orders. Selfmotivated to independently manage time effectively and prioritize daily tasks.

• Plans and designs source documentation for protocol. Develops study specific forms or tools per protocol to use in clinical research and teaches research team how to use the assessment tool.

• Develops and conducts procedures for laboratory collection and storage.

• Proactively manages own professional development and completes My Development Plan.

• Bachelors degree

• Masters degree preferred

• Five years of clinical researchrelated experience

• CCRC Certified Clinical Research Coordinator (ACRP) OR
• CCRP Certified Clinical Research Professional (SOCRA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Ability to work independently

• Capable of handling challenging/difficult situations

• Demonstrates sound judgment and executes above average analytical skills

• Exhibits strong interpersonal teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients visitors physicians and coworkers

• Adapts to multiple ongoing priorities with minimal supervision including organizing work flow and actively participating in problemsolving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Research Institute was formed in 2004 to rapidly and efficiently translate discoveries made in the laboratory and the clinic into new diagnostics therapies and treatments. The research institute was created to provide the infrastructure and support for these endeavors and to house the technology and resources needed to make innovative breakthroughs in important areas of human disease. A 540000 square foot building dedicated to research the research institute houses over 1500 staff and trainees 284 principal investigators and has more than 570 ongoing clinical trials.