Tier 2 Engineer
Tier 2 Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Provide support for clients experiencing technical issues.
Diagnose and resolve network and system issues.
Assist with the implementation of new technologies.
Troubleshoot and maintain routers Layer 2/3 switches and other networking devices.
Work with routing protocols including OSPF Switching and BGP.
Set up wireless routers bridges repeaters and access points.
Enhance network security measures.
Maintain consistent communication with clients throughout ticket resolution.
Document all support tickets thoroughly.
Coordinate with ISPs on the FNO network.
Build positive and collaborative relationships with team members and clients.
Manage multiple priorities and projects simultaneously.
Work independently with minimal supervision while also collaborating effectively with the team.
Provide afterhours support as needed.
Remotely administer and manage client equipment including UBNT devices BDCOM and other fiber equipment vendors.
Experience in network troubleshooting and system administration.
Intermediate knowledge of routers and networking devices.
Understanding of routing protocols such as OSPF Switching and BGP.
Ability to set up and configure wireless networking hardware.
- Bachelors in Computer Science or a related qualification
Employment Type
Full-Time
