Associate Director of Housing Operations
Associate Director of Housing Operations
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Job Description
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial socioeconomic and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty administration and staff.
Job Description:
Amherst College invites applications for the Associate Director of Housing & Operations position. The Associate Director of Housing & Operations is a fulltime yearround position starting at $72000 per year commensurate with experience. Given Amhersts distinction as one of the most diverse liberal arts colleges in the country the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
Reporting to the Director of Housing & Operations and serving as a member of the Office of Community Living the Associate Director focuses on the logistical and operational elements of our residential campus. The Associate Director is the lead for movein and moveout processes residential inventory weekly census key management and various additional residential logistics. The Associate Director is responsible for developing systems and practices that are transparent to students while providing entry points to students development of accountability and life skills. The Associate Director supervises the Assistant Director of Housing allowing for crosstraining and substantial support throughout the academic year.
The Associate Director works collaboratively and liaises with the Department of Facilities and Campus Operations teams to maintain the daily operations of our 35 residence halls. The Associate Director contributes to the creation and maintenance of protocols for coordinating residence hall repairs the coordination of movein and moveout as well as the organization and implementation of Transitional and Summer Housing. Additionally the Associate Director is responsible for creating reporting and preserving highquality data related to occupancy the throughput of resident students and the facilitation of students registered accommodations whenever possible. The Associate Director assesses student housing trends and benchmarks information against peer institutions and maintains occupancy and housing capacity reports to provide advice on current enrollment projections.
Amherst College has a commitment to diversity equity and inclusion. The Associate Director must be able to take appropriate actions to support the Colleges efforts to create a respectful inclusive and welcoming learning environment for all.
Not eligible for remote work. Some nights and weekends are required.
Summary of Responsibilities:
Operations
Supervises the Assistant Director of Housing
Coordinates movein and moveout procedures for all residency periods including new student movein
Oversees transition periods between formal semesters and proactively supports the needs of underrepresented students
Coordinates earlyarrival and latestay housing processes
Designs and facilitates room condition reporting systems and subsequent damage charges and billing processes
Coordinates bedroom inventories common area inventories and partners with Planning Design & Construction and other Community Living staff to plan for furniture replacement capital improvements and building renovations
Designs and coordinates Health & Safety Checks in partnership with Community Living and Environmental Health & Safety staff at regular intervals
Oversees the production of all office forms and marketing information
Supervises a diverse group of student staff in their on/offboarding as well as roles around housing storage movein/out procedures and room change tracking
Coordinates partnerships with offcampus vendors for including student subsidy coordination and the scheduling and communication during openings and closings
Oversees full residential key inventory including processing lost keys and issuing fees as necessary
Oversees temporary proximity card issuance and return
Housing
Facilitates transitional housing during Commencement and Reunion periods in concert with Summer Conferences and Custodial and Facilities teams
Supports the facilitation of the room change process
Maintains a working knowledge of all housingrelated technology including the electronic housing portal StarRez training and reporting as well the related website contents. This includes data integration with Workday CSGold and Slate
Collaborates with the Director to manage housing overflow and room configurations in order to maximize occupancy as needed
Ensures consistent and accurate data integrity in StarRez related to housing inventory and student assignments and regularly shares rosters with appropriate campus partners
Student Affairs Generalist
Serves on the Student Affairs secondtier administrator oncall rotation
Submits an annual report to the director each year outlining goals progress assessment and developing opportunities
Participates in a wide range of discussions regarding strategic planning for the office and the Student Affairs
Serves on campuswide committees as deemed necessary by the Director
Qualifications:
Required
Masters degree in Business Higher Education Student Development Student Personnel or a related field
35 years of experience in college residential living environments and in facilitating technical administrative processes engaging populations of faculty staff and students
Strong written and verbal communication; interpersonal comfortability strong time management and organizational skills that enable multiple simultaneous projects to be tracked effectively
Working knowledge of student development theories/practice
Demonstrated experience in conflict resolution and learning outcomes
Demonstrated experience with computer software including Microsoft Excel and Google Workspace
Demonstrated experience with data management reconciliation and security
Commitment and demonstrated experience in working with a diverse community
Successful completion of a CORI check
Successful completion of preemployment physical and lift test
Preferred
5 years of previous experience working with StarRez or similar housing management systems
Amherst College offers many opportunities for professional growth and development continued learning and career advancement.
Amherst College is pleased to provide a comprehensive highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.
Interested candidates are asked to submit a resume and cover letter online at Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Director
Employment Type
Full-Time
