Analyst Issue Management Controls
Analyst Issue Management Controls
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Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
The International Premium Products & Benefits team (IPPB) within the International Card Services (ICS) Centre of Excellence (COE)is responsible fordelivering and enabling transformational growth opportunities by delivering bestinclass premium products capabilities customer experiences & partnerships to drive revenue growth and margin expansion.The Analyst Issue Management and Controls will report to the Manager Issue Management & Controls and will play an integral role in tracking monitoring and owning Operational Risk Events across IPBB; further enhancing proactive process controls and supporting local markets in issue resolution through best practice sharing
How will you make an impact in this role
The Analyst will own Operational Risk Events E2E in the International Premium Products & Benefits team support local ICS markets in ORE closure and play a key role in wider Governance initiatives/enhancements across the ICS COE. In addition the analyst will own multiple workstreams to enhance proactive process controls across ICS in partnership with Control Management and Technology
The role will involve extensive collaboration with the Loyalty & Partnerships team in the International Premium Products and Benefits COE Control Management Technology Compliance and local markets. The role may also require working directly with external Third Parties
The successful applicant will have experience in issue management and will possess excellent communication collaboration problem solving and critical thinking skills.
- Own OREs across the International Premium Products & Benefits team and support local markets with ORE closure
- Share best issue management practices with ICS local markets
- Play a key role to track and manage open ICS OREs and integrate key learnings into future process control enhancements
- Partner with Technology and Control Management to build proactive controls addressing key process gaps/risks
- Share insights better practices & themes across the enterprise
Minimum qualifications
- Prior experience in operational risk compliance operations or other risk management functions preferred
- Prior experience in issue management and issue resolution
- Demonstrated experience working across multiple international markets in governance type roles
- Experience working in loyalty and partnerships
- A critical thinker with proven ability to solve complex problems and deliver solutions
- Strong attention to detail with a diligent process driven approach
- High energy strong willtowin and ability to thrive in a fastpaced ambiguous environment
- Ability to act autonomously and drive forward a range of activities with a high level of personal accountability
- Experience in multi market roles
- Ability to work across central and local teams/leaders and galvanize them against common objectives
- Strong collaboration skills and ability to build relationships with proven ability to influence across multiple global teams.
- Exceptional oral and written communication skills; can adjust style depending on external audiences and internal stakeholders
- International and global mindset
Required Experience:
IC
Employment Type
Full-Time
