EUC Engineer

Job Summary:

As an EUC Engineer youll be responsible for the management of all desktop and laptop systems including standard image creation and maintenance (physical and virtual) distribution of applications virus and patch management and participation in software evaluation and testing

Essential Responsibilities:

• Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and webbased applications.
• Software Administration: Active Directory Users and Computers and Security Groups VDI platforms such as Windows 365 and Horizon
• Ticket Queue: Monitor and respond to electronic tickets and phone calls from internal and external clients for both trouble and taskoriented issues and provide clearly written documentation regarding the problem task and resolution.
• Other IT Related Support: Routers and switches AV equipment Printers Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area
• Administrative tasks: Attend meetings both locally and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with uptodate data.
• Documentation: Create and collaborate on documentation pertaining to projects tasks and other business needs

Additional Responsibilities/Details:

• Ability to work independently and in a team environment; perform follow through on tasks

• Ability to maintain software and hardware inventory
• Ability to multitask and prioritize/reprioritize work
• Ability to keep abreast of the latest developments in hardware and software technologies
• Strong sense of selfmotivation analytical skills organization and attention to detail
• Excellent troubleshooting problemsolving and customer service skills
• Ability to interact with clients in a professional manner over the phone in person and in writing.
• Ability to work under pressure in a fastpaced work environment and support onsite and remote endusers
• Microsoft Office proficiency
• Coordinating and maintaining comprehensive physical asset management of technology equipment
• Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure

• Supporting a remote user base in a multilocation global environment
• Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees
• Ensuring internal groups are fully coordinated through hardware and software deployment life cycles
• Providing technical/personal mentorship and guidance to team members on a regular basis
• Proven ability to work on multiple projects concurrently with ease maintaining organizational standards across each project

Minimum Education Requirements:

• Bachelors degree required or equivalent experience

Minimum Experience Requirements:

• 3 years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:

• Advanced knowledge of Windows ServerWindows 7/8/10 and Mac OS

• Experience with workstation management system and desktop imaging
• Knowledge of Office 365 and Exchange
• MCSE certification or equivalent work experience preferred
• ITIL V3 certification preferred
• Experience with MDM solutions preferred

• Experience in a VDI setting preferred

Consilios True North Values

• Excellence
  We strive to make every client our advocate
• Passion
  We DO because we CARE
• Collaboration
  We win together through teamwork and communication
• Agility
  We flex adapt and embrace change
• People
  We value respect and invest in our teammates
• Vision
  We create clarity of purpose and a clear path forward

Consilio LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.