ICT Support Officer

Welcome Aboard!

Who We Are

Skytrans is an Australian based passenger airline and a member of Avia Solutions Group the worlds largest ACMI provider (Aircraft Crew Maintenance and Insurance).

We have been serving regional Queensland as well as the Cape and the Torres Strait region for over thirty years. Through this we have extensive experience providing air services to our diverse customer base across a fleet of 13 aircraft comprising Caravan and Dash aircraft (and airbus incoming). With over 250 staff and a head office in Cairns we have bases in Brisbane Townsville Rockhampton Horn Island and soon to be Sydney.

This is an exciting time to join Skytrans as we continue to grow the business and expand into the Australian market.

Who You Are

Due to business growth we are seeking an ICT professional to join our Head Office team in Cairns

Ideally you will be a selfdriven individual with a proven ability to tackle a range of ICT support activities. Reporting to the ICT Manager you will be the frontline for responding to Help Desk queries provide face to face customer support as well as remote assistance to those at our outer ports and bases.

The role is varied and will encompass a range of tasks day to day but also each week. While responding to customer enquiries is a significant part of the role you will also need to carry out routine tasks and participate in project work as required.

No two days are the same in aviation so ideally you are a confident operator with extensive ICT experience and able to deliver.

Role is offered fulltime working Monday to Friday with some flexibility in work hours which may include some oncall work.

Please contact for a copy of the Position Description. Due to the Christmas period interviews will commence as soon as possible.

What You Will Do:

Reporting to the ICT Coordinator the role will typically see you:

Administration of systems including Azure Active Directory Exchange Online SharePoint Air Maestro

Maintain the company website

Provide a wide range of ICT support and advice to up to 200 employees via facetoface and remote methods:

Installation configuration operation and maintenance of hardware software and related infrastructure

Troubleshooting problems issues and faults and liaising with providers to resolve them

ICT purchasing and asset register maintenance

Assistance with/delivery of projects as required

Contribute to the development and maintenance of ICT policies and procedures

Committed to the ongoing improvement and learning in your role to maintain relevant and effective knowledge and skills

Maintaining an awareness of emerging technologies and trends for potential organisational benefits and an ability to raise with the team

Occasional travel to other base locations as required

What You Need to Succeed:

Previous experience using the systems mentioned above (excluding Air Meastro)

An ability to deliver on the functions of the role as mentioned above

A positive cando attitude and the ability to multitask and meet deadlines

Exceptional verbal and written communication skills. You will be an approachable person with the ability to communicate appropriate help and advice

Proven ability to build and manage client relationships

Ability to work autonomously as well as part of a broader team

Pass random and routine drug and alcohol screening for employment purposes

You must be eligible to live and work in Australia as either a citizen or hold the appropriate visa

How to Apply:

If you have the skills and attributes we are looking for (or thereabouts) wed love to hear from you. Please submit your application ensuring you have clearly addressed the selection criteria outlined above.

Please note: Due to the volume of applications received only shortlisted candidates will be contacted. Applicants must be eligible to live and work in Australia as either a citizen or permanent resident and be able to attend and successfully pass preemployment and continuing medical drug and alcohol pathology screening. Skytrans is committed to equal opportunity employment through fair recruitment practices.