Life Scientist as Global Tech Support Specialist mIfId
Life Scientist as Global Tech Support Specialist mIfId
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Salary Not Disclosed
1 Vacancy
Job Description
As a member of Miltenyi Biotecs Global Technical Support Team you will provide expertlevel technical support across our product portfolio and deliver comprehensive product training to customers and colleagues. Your responsibilities will include:
- Offering technical support to colleagues worldwide (sales support and service) distributors and customers. This involves answering inquiries providing application support investigating and troubleshooting technical issues and managing our product knowledge database.
- Collaborating with our QA department to handle complaints and carefully documenting support activities to collect analyze and communicate data required for product performance analysis.
- Occasionally providing onsite support during customer demos instrument installations or troubleshooting and creating managing and delivering product training both inhouse and in the field worldwide.
- Supporting products throughout all stages of the product lifecycle by working closely with marketing R&D and production teams.
Qualifications :
- You hold an academic degree (Master or PhD) in natural science (biology biotechnology or medicine) engineering or a comparable scientific education.
- Proven experience in various biological fields such as cell biology immunology hematology neurology or stem cells is essential. Experience with clinical cell manufacturing flow cytometry cell culture functional assays or transfusion medicine is an advantage.
- As a strong communicator in English you can discuss technical issues and convince stakeholders through written and oral presentations. Additionally you possess a high level of proficiency in another foreign language (German French Italian or Spanish).
- You are skilled in serving customers and have a strong serviceoriented mindset including an understanding of global 24/7 support for critical applications and a willingness to cover occasional weekend and public holiday shifts.
- This position is officebased but requires regular international travel.
Additional Information :
What we offer
- Flexible and remote work: Enable time management on your terms
- Diversity: International teams and crossborder intercultural communication
- Room for creativity: Its the cleverest solution that we always strive for
- Health & Sport: We offer a wide range of corporate sports activities and health provision
- Miltenyi University: A clever mind never stops learning take advantage of our inhouse Training Academy
Diversity is the bedrock of our creativity.
Our mission: To innovate treatments and technologies and tackle the worlds most serious health challenges. And thats why we connect the dots across various disciplines linking different perspectives skills and abilities.
You and your talent are welcome here in our inclusive and collaborative environment. So come as you are. Regardless of gender sexual identity age ethnicity religion or disability.
Become part of our team and focus on pushing the borders of medicine.
Contact us
If you have the skills and qualifications for this position please use the link to send us your details (application letter curriculum vitae references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for outlining the reasons you have made this application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
