drjobs Associate Customer Account Specialist

Associate Customer Account Specialist

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1 Vacancy
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Job Location drjobs

Durham - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Summary:

TheCustomer Account Specialistwill process orders for Internal/External customers received via telephone mail fax and eCommerce while interacting with sales logistics credit marketing field service contracts and distribution to ensure customer satisfaction.This position can be located in either our Lombard Durham or Salt Lake City locations.

Responsibilities:

  • Process internal/external customer orders and requests received via telephone fax mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic internal and international customers.
  • Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays.
  • Analyze customer pricing discrepancies with Sales Contract Administration as required to ensure accuracy and avoid credit memos.
  • Document customer Logistical Complaints through the Notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action.
  • Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.
  • Process reports and assist with projects to address internal/external customer needs as requested by management.


Studies and Experience:

  • BA degree preferred. Will also considerequivalent relevant business experience.
  • Minimum 12 years with direct customer service preferably in a call center.

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Good working knowledge of MS Office and working knowledge of SAP preferred.
  • Biligual/Spanish speaking preferred

Required Experience:

IC

Employment Type

Full Time

Company Industry

About Company

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