Front Office Associate
Front Office Associate
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Job Description
Job Description for Front Office Associate with The Machan Resorts
Greets registers and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests wakeup calls.
Date stamps sorts and racks incoming mail and messages.
Answers inquiries pertaining to hotel services registration of guests shopping dining
entertainment and travel directions.
Keep records of room availability and guests accounts. Operates the front office computer system.
Makes photocopies if needed.
Computes bill collects payment and makes change for guests.
Makes and confirms reservations.
Posts charges such as room food liquor or telephone to guest folio.
Makes restaurant transportation or entertainment reservations for guests
Deposits guests valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Actively builds awareness of the Brand to guests.
Provides and ensures highquality guest relations. Receives and resolves guest complaints in a
manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings including guest comment cards
accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.
Requirements
General knowledge of computers.
Excellent interpersonal communication and customer service skills.
Maintains professional appearance and demeanor at all times.
Benefits:
Food and Accommodation provided on the property for employees.
Job Type: Fulltime
Job Location: Lonavala
Required Experience:
Junior IC
Employment Type
Full-Time
