Product Support Specialist
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
What youll do
Overview
We are looking for a skilledProduct SupportSpecialisttoprovidefirst and secondlevel troubleshooting incident resolution and guidance onregulatory aspects of our role requiresexpertise inregulatoryand / orfinancial reporting as wellas strong analytical and problemsolving successful candidate will work closely with customers product teams and internal stakeholders to ensuretimelyissue resolution knowledge sharing and continuous improvement of support processes.
Key Responsibilities
Business and Functional Troubleshooting
We are looking for a skilledProduct SupportSpecialisttoprovidefirst and secondlevel troubleshooting incident resolution and guidance onregulatory aspects of our role requiresexpertise inregulatoryand / orfinancial reporting as wellas strong analytical and problemsolving successful candidate will work closely with customers product teams and internal stakeholders to ensuretimelyissue resolution knowledge sharing and continuous improvement of support processes.
Key Responsibilities
Business and Functional Troubleshooting
- Provide expert supportfor ourregulatory reportingproductsresolvingclientinquiries.
- Analyze and resolve functional issues by reviewing business rulesandconfigurations.
- Investigatediscrepancies in regulatory calculations andcollaborate with research and developmentteams tofind the bestsolution for customers.
- Collaborate with technical teams to ensure functional issues are addressed effectively.
- Manage and resolve customer inquiries related to the functional use of the product ensuring adherence to SLAs.
- Guide customers on best practices for data mapping report generation and compliance validation.
- Collaborate with engineering teams to escalate and resolve criticalclientissues.
- Provide feedback to product teams on recurring functional issues and enhancement requests.
Why we should decide on you
- Bachelors degree in Finance Business Administration Economics or a related field or equivalent experience.
- 1 years of experience in functional support regulatory reporting or financial software solutions.
- Knowledgeable of regulatory frameworks (FinRep CoRep Basel IFRS Local Regulatory Reporting).
- Experience working with financial reporting software and understanding business workflows.
- Analytical skills to troubleshoot functional issues and work with crossfunctional teams to resolve them.
- Excellent written and verbal communication skills in English.
- Experience in a global multitimezone environment is a plus.
- Regulatory & Business Expertise:Goodknowledge of financial regulations compliance and reporting standards.
- Problem Solving & Analysis: Ability to diagnose and resolve business and functional issues effectively.
- Customer Relationship Management: Strong ability to act as a trusted advisor for customers.
- Time Management & Prioritization: Ability to manage multiple priorities and escalations effectively.
- Collaboration & Communication: Ability to work crossfunctionally with product engineering andother internalteams.
- Learning Agility: Willingness to stay up to date with changing regulatory requirements.
Why you should decide on us
- Lets grow together join a market leading SaaS company our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddyprogram we offer numerous individual and wideranging training opportunities during which you can explore technical and functional areas.
We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across
all levels.
Together were better meet your colleagues at our numerous
team events.
To get a first impression we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams we are committed to equal employment opportunities regardless of gender age nationality ethnic or social origin disability and sexual identity.
Are you interest Apply now ID : CS202521
About us
Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7000 financial institutions 30 regulators and 20 tax authorities as clients were uniquely positioned to bring greater data quality efficiency and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit
Want to know more about Regnology Find our news and business events on LinkedIn: to know more about life and people at Regnology Check out our Instagram page: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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