Customer Happiness Email Chat Support Specialist
Customer Happiness Email Chat Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our Manila office is home to a vibrant and growing community of Canvanauts. Weve designed it to be a collaborative and inspiring space where teams can connect create and thrive. This role follows a hybrid setup giving you the flexibility to work from home or in the office depending on what helps you and your team do your best work. We trust our Canvanauts to find the balance that empowers them to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on
- Delivering highquality customer support through email and chat to Canva users around the world.
- Crafting accurate friendly and solutionoriented responses to a range of issues from billing to print to technical help.
- Representing Canva as an empathetic and proactive problemsolver.
- Navigating multiple systems and collaborating with internal teams to resolve issues efficiently.
- Working with your teammates to improve processes tools and the overall customer experience.
- Thriving in a 24/7 rotating shift environment that supports global customer needs.
Youre probably a match if
- Youre an earlycareer professional or a fresh graduate with a passion for helping people
- You have strong communication skills both written and verbal
- You enjoy solving problems and turning challenges into positive experiences
- Youre techcomfortable and quick to learn new systems and tools
- Youre adaptable and openminded especially in dynamic fastmoving environments
- You bring empathy patience and professionalism to every interaction
- Youre based in the Greater Manila Area and open to working a shifting schedule
- Youre open to being part of our waitlist in the next 3 months
About the team
Canvas Customer Happiness Team is the face of a platform used by millions of people every day. With over 60 million active users across 190 countries the teams goal is to ensure each customer feels supported and successful. Whether its solving issues or sharing Canva love every interaction is an opportunity to delight our community.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages we want our success to be yours too.
- Inclusive parental leave policy that supports all parents & carers.
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more.
- Flexible leave options that empower you to be a force for good take time to recharge and support you personally.
Additional Information
Check out lifeatcanva for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
