Service Desk Engineer
Service Desk Engineer
Posted on :
05-04-2025
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1 Vacancy
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Job Description
Your mission (What are you going to do in text) summarised down below
The PNO Group is looking for an Experienced Service Desk Engineer. As the first international team member you need to be able to work independently while supporting our group 500 employees) within 7 European countries. Do you have the skills were looking for
If you are an experienced IT support technician with a heart for people who has been looking to make the next step this could be the perfect job for you!
Maarten Heintz Group IT Manager
The position
PNO Group is expanding rapidly across Europe. Our IT team mainly based in the Netherlands provides Workspace and Infrastructure services to all PNO companies 7 countries 22 offices). Were now looking for an experienced Service Desk Engineer to join our office in Rome.
You will support endusers with technical issues administer various applications and participate in key projects and implementations. This dynamic role requires a proactive professional who can adapt to our growing organizational needs. You will play a pivotal part in our international collaboration. As the first person in our International team you help us further shape the departmental processes.
The PNO Group is currently growing fast with a clear strategy and ambition. Since newly acquired companies are joining the group we need to make sure the IT team is collaborating well to ensure our new colleagues can enjoy the same level of functionality performance and security as the rest of the group.
Tasks & Responsibilities
In the position of Service Desk Engineer you will have the following tasks and responsibilities;
If you are an experienced IT support technician with a heart for people who has been looking to make the next step this could be the perfect job for you!
Maarten Heintz Group IT Manager
The position
PNO Group is expanding rapidly across Europe. Our IT team mainly based in the Netherlands provides Workspace and Infrastructure services to all PNO companies 7 countries 22 offices). Were now looking for an experienced Service Desk Engineer to join our office in Rome.
You will support endusers with technical issues administer various applications and participate in key projects and implementations. This dynamic role requires a proactive professional who can adapt to our growing organizational needs. You will play a pivotal part in our international collaboration. As the first person in our International team you help us further shape the departmental processes.
The PNO Group is currently growing fast with a clear strategy and ambition. Since newly acquired companies are joining the group we need to make sure the IT team is collaborating well to ensure our new colleagues can enjoy the same level of functionality performance and security as the rest of the group.
Tasks & Responsibilities
In the position of Service Desk Engineer you will have the following tasks and responsibilities;
- Provide IT support for end users handling various issues like laptop malfunctions email problems account fixes and printer setup. Act as the primary contact for IT support in Italy assisting users in their native language.
- Manage access and licenses configure settings provide user instructions for various (SaaS) applications and contribute to application functionality.
- Assist in IT change implementation and migration projects supporting senior PNO Group IT staff colleagues and possibly external specialists in delivering changes to current systems applications or other IT projects.
- Serve as a liaison between the IT teams of Innovation Engineering in Italy and PNO Group IT fostering closer collaboration and synergy.
- Assist with documentation and administration especially concerning compliance in regards to GDPR ISO 27001 and other regulations.
Your profile 1st part (in max 4 bullets)
The position
PNO Group is expanding rapidly across Europe. Our IT team mainly based in the Netherlands provides Workspace and Infrastructure services to all PNO companies 7 countries 22 offices). Were now looking for an experienced Service Desk Engineer to join our office in Rome.
You will support endusers with technical issues administer various applications and participate in key projects and implementations. This dynamic role requires a proactive professional who can adapt to our growing organizational needs. You will play a pivotal part in our international collaboration. As the first person in our International team you help us further shape the departmental processes.
The PNO Group is currently growing fast with a clear strategy and ambition. Since newly acquired companies are joining the group we need to make sure the IT team is collaborating well to ensure our new colleagues can enjoy the same level of functionality performance and security as the rest of the group.
Tasks & Responsibilities
In the position of Service Desk Engineer you will have the following tasks and responsibilities;
PNO Consultants is a successful panEuropean innovation and funding consulting firm with over 35 years of experience. We are an open team from a wide range of disciplines with a common goal: to support private and public organizations in their innovation processes identify funding programs and obtain funding for research development and innovation.
Strong in the network: PNO Consultants is part of the PNO Group one of the largest consulting companies for publicly funded research and innovation projects.
PNO Group is expanding rapidly across Europe. Our IT team mainly based in the Netherlands provides Workspace and Infrastructure services to all PNO companies 7 countries 22 offices). Were now looking for an experienced Service Desk Engineer to join our office in Rome.
You will support endusers with technical issues administer various applications and participate in key projects and implementations. This dynamic role requires a proactive professional who can adapt to our growing organizational needs. You will play a pivotal part in our international collaboration. As the first person in our International team you help us further shape the departmental processes.
The PNO Group is currently growing fast with a clear strategy and ambition. Since newly acquired companies are joining the group we need to make sure the IT team is collaborating well to ensure our new colleagues can enjoy the same level of functionality performance and security as the rest of the group.
Tasks & Responsibilities
In the position of Service Desk Engineer you will have the following tasks and responsibilities;
- Provide IT support for end users handling various issues like laptop malfunctions email problems account fixes and printer setup. Act as the primary contact for IT support in Italy assisting users in their native language.
- Manage access and licenses configure settings provide user instructions for various (SaaS) applications and contribute to application functionality.
- Assist in IT change implementation and migration projects supporting senior PNO Group IT staff colleagues and possibly external specialists in delivering changes to current systems applications or other IT projects.
- Serve as a liaison between the IT teams of Innovation Engineering in Italy and PNO Group IT fostering closer collaboration and synergy.
- Assist with documentation and administration especially concerning compliance in regards to GDPR ISO 27001 and other regulations.
PNO Consultants is a successful panEuropean innovation and funding consulting firm with over 35 years of experience. We are an open team from a wide range of disciplines with a common goal: to support private and public organizations in their innovation processes identify funding programs and obtain funding for research development and innovation.
Strong in the network: PNO Consultants is part of the PNO Group one of the largest consulting companies for publicly funded research and innovation projects.
Why us (What do we offer) 1st part (in max 4 bullets)
About you
- You have at least an ITrelated diploma
- You have at least 510 years of work experience in roles preferably within an international organization.
- You have 23 years of experience in IT services preferably in a Microsoft environment.
- You are curious you can analyze problems and communicate clearly about them.
- You are serviceoriented and enjoy helping people.
- Youre a selfstarter you can organize and set priorities.
- Excellent written and verbal communication skills in English; write and speak Italian at native level.
- Participation in national and international innovative projects in an international and rapidly growing organization.
- Permanent contract: salary and classification will be commensurate with previous experience.
- A salary between 25 30K a year depending on the experience you bring to PNO.
- Internal and external training.
- Team building activities.
- Be part of a dynamic and energetic group.
- A policy that supports smart working.
About us
PNO Innovation is the leading innovation and funding consultancy in Europe. With our broad sector expertise generative AI tools and more than 40 years of experience in national and European grants we help give space to good ideas and make innovation happen.
PNO Innovation employs more than 600 professionals across offices throughout Europe: Belgium France Greece Italy the Netherlands Norway Portugal Spain and the UK. What started more than 40 years ago as a student project in the Netherlands has grown into a European industry leader with a focus on creating sustainable impact.
PNO Innovation employs more than 600 professionals across offices throughout Europe: Belgium France Greece Italy the Netherlands Norway Portugal Spain and the UK. What started more than 40 years ago as a student project in the Netherlands has grown into a European industry leader with a focus on creating sustainable impact.
Employment Type
Full-Time
Key Skills
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