Call Center Rep - Automotive Service BDC
Call Center Rep - Automotive Service BDC
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$ 35000 - 60000
1 Vacancy
Job Description
DePaula Chevrolet is looking for an ambitious outgoing professional to schedule appointments for our Service Department. We are willing to train the applicant who will provide our customers with outstanding service. The position involves scheduling appointments using the phone and email.
The mandatory schedule for this role isMonday 9am 6pm Tuesday 8am 5pm Wednesday 8am 5pm Thursday 10am7pm and rotating Friday 9am6pm/Saturday 8am5pm
NO PHONE CALLS PLEASE
Responsibilities:
- Handle all inbound phone appointments and inquiries
- Contact customers via email phone and text to schedule a service appointment
- Make proactive outbound phone calls to customers to drive traffic to the service lane
- Track activities during each shift in a provided software
- Work with internet leads to seta proper appointment
- Followup with customers to improve customer experience
Requirements:
- Must be able to work the required schedule
- Excellent verbal and written communication skills
- Must be comfortable speaking on the phone and have a good phone presence
- Ability to learn new software
- Excellent attendance and punctuality
Benefits:
- Weekly Salary plus Monthly Commission
- Medical Vision and Dental Insurance
- Life Insurance
- Paid Holidays
- Paid Vacation and Sick Time
- Paid Training
- 401(k) with employer matching
- Employee Discounts
Expected Annual Earnings:$35000 $60000
Employment Type
Full-Time
