Desktop Systems Specialist - Entry Level
Desktop Systems Specialist - Entry Level
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1 Vacancy
Job Description
Brandeis University is delighted to announce a career opportunity as the Desktop Systems Specialist Entry Level in the IT Department. At Brandeis we offer a competitive benefits and compensation package which includes medical dental and life insurances.If you are looking to advance your career through educational opportunities Brandeis offers tuition assistance for employees dependents and spouses.Our 403b retirement savings plan includes a generous match.
The Desktop Systems Specialist Entry Level will be responsible for providing a range of technical services to Brandeis University community members in person on the phone via remote diagnostics and through written
communications. The Specialist recommends processes for desktop support functions based on community needs communicates actions to
appropriate ITS staff through proper channels and documents all work in an efficient easily understandable manner.
Key Responsibilities:
Help Desk Support 65
Analyzes and resolves a diverse range of technical service requests and problems.
Collaborates with University faculty staff and students to resolve technical problems.
Advises customers with technical solutions for achieving academic and administrative goals.
Provides desktop support service to Brandeis faculty and staff.
Communicates technical concepts to nontechnical clients with excellent written and oral communication skills.
Documents all related activities in appropriate ticketing system knowledge base wiki or other communication channels.
On site and/or remote hardware services and related processes 15
Introduction to: activities related to providing hardware technical services including hardware diagnostics troubleshooting and
resolution steps for university computers printers mobile devices and other emerging technology. This includes site visits remote
diagnostics and client services counter area.
articipation in deployment as required for the university computer refresh program.
Documentation of all related activities in appropriate ticketing system knowledge base wiki or other communication channels.
Software management and services and related processes 15
Introduction to: maintenance and testing of computer images software and applications for University owned and other affiliated
devices. This includes site visits remote diagnostics and client services counter area.
Documentation of all related activities in appropriate ticketing system knowledge base and wiki.
Other duties as required 5
This is an onsite position at our Waltham MA campus.
Requirements:
Bachelors degree/equivalent required experience can be substituted for education
Apple OS X or Microsoft certifications attainment desired
Ability to thoughtfully collaborate with University faculty staff and students with varying levels of technical knowledge and
abilities to support academic and administrative institutional goals
Must be able to effectively communicate with customers in writing and in person
Demonstrated ability to diagnose complex computer problems
Familiarity with networking concepts and server side functions
Basic knowledge of desktop and laptop hardware repair
Strong customer service skills attention to detail organization and problemsolving skills
Must protect and respect confidential information
Physical Requirement: Requires ability to lift 30 pounds and travel to offices across the University campus.
Commitment toDiversity Equity and Inclusion
Diversity equity and inclusion are important values at Brandeis todayand always have been forthey are rooted in our founding as an institution.These valuesserve as a reminder for selfreflection and a continuous call to grow for us asBrandeisans. Founded as amodel institution forethnic and religious pluralism Brandeis University welcomes students faculty and staff ofall nationalitiesreligions and orientations. Moreover social justice is central to the mission of Brandeis which endeavors to foster a just and inclusive campus culture that embraces theevolvingdiversityof our larger society. Read more online about our Mission andDiversityStatements at Brandeis Mission andDiversityStatements.
If you are interested in a role and have relevant experience but your work history does not align perfectly with every qualification in the job description we nevertheless encourage you to apply.
Closing Statement
Brandeis University is committed to providing its students faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin ethnicity caste sex pregnancy sexual orientation gender identity/expression including transgender identity religion disability age genetics active military or veteran status and any other characteristics protected under applicable federal or Massachusetts law.
Required Experience:
Junior IC
Employment Type
Full-Time
