Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Communicate with customers via in person telephone and email to perform preventitive manintenance and emergency repairs on their trucks.
Close repair orders that have been completed and verify repairs are correctly performed.
Schedule Service follow up on breakdowns of Idealease vehicles.
Every employee with TriCounty International Trucks/Idealeaseis absolutely critical to its success. We have successfully served theMichiganbusiness community for over 50 years and we take great pride in our reputation. Our rapid growth and fastpaced environment make this an awesome place to work. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated.
What We Offer:
- Competitive pay plan
- Medical
- Dental
- Vision Insurance
- 401KMatch
- Life Insurance
- Closed on Sundays
- Excellent paid training program
- Paid vacation
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers vehicle including their time management/efficiency parts ordering job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
- Notifying Service Manager of incoming work and assisting in the scheduling of work.
REQUIREMENTS:
- Must have a minimum of 13 years workrelated experience
- Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
- Proficient use of computers/business machines
- General knowledge of repairs and/or parts in a commercial/heavy duty trucks and/or construction equipment field is required.
- Must have strong technical computer and software skills with the ability to learn the dealership maintenance management program.
- Valid operators license (CDL a plus) drug screen and criminal clearances also required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
